> Markdown version of [/jobs/ext/4603410-deskside-support-pc-engineer](https://www.wearedevelopers.com/jobs/ext/4603410-deskside-support-pc-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside Support / PC Engineer

- **Company:** Eclaro International Inc.
- **Location:** Melville, NY, United States
- **Contract:** Permanent contract
- **Skills:** Software Project Management, Google Meet
- **Published:** November 6, 2026
- **Apply:** https://www.careers-eclaro.com/job/6459/deskside_support_pc_engineer#apply-now-header

## About the Role

* BS Degree in Tech-Related Field
 * Updated Certifications
 * Previous experience in an Enterprise environment
 * Analytical Problem-Solving: Methodical approach to isolating variables, finding root causes, and creating repeatable documentation.

## Description

* Hands-on Break / Fix & Hardware Support: Diagnose, repair, and replace laptop / desktop components (motherboards, RAM, SSDs, screens), monitors, docking stations, and local / network printers. Provide technical engineering support across our enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh.
 * Operating System & Software Management: Install, configure, upgrade, and troubleshoot Windows (11) and macOS client environments.
 * User Onboarding & Offboarding: Image, deploy, and reclaim hardware for incoming and departing personnel using modern deployment tools.
 * Ticket Management & SLA Adherence: Track incidents and service requests in ticketing systems (PPM), maintaining detailed ticket documentation and closing tickets within defined SLAs. Specific knowledge and experience - Intune / SCCM / JumpCloud.
 * Executive & Meeting Support: Provide prioritized, "white-glove " deskside support for VIPs / executives and ensure boardroom audiovisual / video-conferencing equipment (Google Meet and BYOD) operates seamlessly.