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# Systems Support Specialist

- **Company:** Connexion Systems & Engineering
- **Location:** Orlando, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $85,280 - $158,080
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Network Administration, Wi-Fi Technology, Peripherals, Computer Equipment, User Administration
- **Published:** November 6, 2026
- **Apply:** https://jobs.csetalent.com/index.smpl?arg=jb_apply&POST_ID=14395614

## About the Role

We are seeking an experienced Systems Support Specialist to join our team on a contract basis. In this role, you will provide critical technical support, troubleshoot system issues, and ensure seamless operational workflows. The ideal candidate has a strong background in IT support, hardware/software troubleshooting, and end-user assistance., Technical Support Helpdesk Ticketing Systems, Remote Troubleshooting, Desktop Support 3-5 Years Mandatory
Operating Systems Windows 10/11, macOS, Active Directory / Azure AD administration 3 Years Mandatory
Networking TCP/IP, DNS, DHCP, VPN client setup, basic Wi-Fi/LAN troubleshooting 2+ Years Preferred
Hardware Laptop/Desktop hardware diagnostics, peripherals, mobile device management (MDM) 2 Years Mandatory
Soft Skills Strong written and verbal communication, customer service orientation, multi-tasking N/A Mandatory

## Description

* Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.
 * Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.
 * Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.
 * Assist with user onboarding, account provisioning, permission management, and hardware configuration.
 * Collaborate with engineering and network administration teams to escalate complex issues and implement permanent fixes.
 * Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.