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# Technology Support Technician

- **Company:** University of Maine
- **Location:** Portland, ME, United States
- **Salary:** $54,496.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Desktop Computing, Issue Tracking Systems, Inventory Management Software, Productivity Software, Wireless Networks, Peripherals, Laptops
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dbad2a0699566bdc

## About the Role

* Two years of related, specialized post-high-school education and three years of related technical support experience, or an equivalent combination of education and experience.
 * Demonstrated knowledge of, and experience with, Windows and macOS.
 * Demonstrated ability in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via certifications, education, and/or experience.
 * Familiarity with common software applications and device troubleshooting techniques.
 * Ability to manage priorities and adapt to a fast-paced support environment.
 * Excellent communication and customer service skills.
 * Experience with support ticketing systems and technical documentation.
 * Must be able to lift up to 50lbs occasionally and perform tasks such as reaching, kneeling, and carrying equipment (with or without accommodation).

## Description

* Install, configure, and support desktop computers, laptops, mobile devices, printers, and related peripherals.
 * Diagnose and resolve software, hardware, and connectivity issues through in-person and remote channels (phone, email, remote tools).
 * Maintain accurate records of technical support activities using ticketing and inventory systems.
 * Develop and deploy standard desktop software images.
 * Coordinate service delivery with other IT staff and assist with small projects related to desktop infrastructure.
 * Provide onboarding and technical setup for new employees or device replacement.
 * Deliver excellent customer service and follow up on open support issues., Important items to know about the recruitment process:
 * Review of applications will begin immediately. For full consideration, application materials must be submitted by November 19, 2026.
 * Incomplete application materials will not be considered.
 * Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references.
 * The successful applicant is subject to appropriate background screenings.