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# oneRTX Process & Systems Transformation, Jira Program Operations Lead (Remote)

- **Company:** RTX
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $107,500.0 - $204,500.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Data Validation, Data Integrity, Monitoring of Systems, Microsoft Project, Primavera, SAP HANA, SAP Knowledge Warehouse, Software Engineering, Atlassian Tools, Planview, User Accounts
- **Published:** November 6, 2026
- **Apply:** https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-IA-REMOTE/oneRTX-Process---Systems-Transformation--Jira-Program-Operations-Lead--Remote-_01887235

## About the Role

You are the ideal candidate if you have experience managing Jira for large scale, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP's S4 HANA solution., * Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience OR an Advanced Degree in a related field and minimum 8 years of experience.

 * Experience in scheduling software such as Microsoft Project, Primavera P6, Planview or similar tools.
 * CORE or equivalent (ie. Six Sigma or Change Management) and project management expertise.
 * Experience with multiple project methodologies including waterfall and agile Scrum methodology., * Work effectively in a matrix and team environment and collaborate across lines of business process and digital.
 * SAP Knowledge, prior implementation experience.
 * Experience with Jira, agile frameworks, iterative approaches to software development and implementation projects .
 * Effectively manage multiple activities concurrently.
 * Work productively in a fast-paced, demanding environment (virtually as well as in-person).
 * Effectively lead and manage change.
 * Guide and influence at multiple levels of the organization to include executive leadership.
 * Project Management Professional (PMP) and Agile certifications.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

## Description

The Jira Program Operations Specialist will be responsible for program-level tracking, Jira governance and adherence to the playbook, cross functional collaboration, and reporting readiness. The role requires a combination of hands-on administration, program coordination and stakeholder support to ensure Jira remains a trusted source of information for program execution and decision-making., * Configure and maintain Jira PST projects, workflows, issue types, permissions, notifications, and dashboards in alignment with program requirements and governance standards.

 * Perform routine Jira maintenance and updates to ensure platform stability, reliability, and performance.
 * Partner with program stakeholders and workstream leads to gather requirements and implement solutions that improve Jira usability and efficiency.
 * Manage user accounts, groups, roles, and access permissions in accordance with security and compliance requirements.
 * Monitor system performance, troubleshoot issues, and coordinate with IT teams or Atlassian Support to resolve incidents.
 * Maintain documentation of Jira configurations, workflows, administrative procedures, and governance standards.
 * Perform routine data quality checks to ensure accuracy, completeness, consistency, and compliance with established standards
 * Provide user training and support to promote adoption, consistent processes, and productivity.
 * Support Jira data migrations, project onboarding, and configuration changes while maintaining data integrity and minimizing disruption.
 * Communicate expectations and instill accountability in team members
 * Resolve conflicts, promote work sharing, and motivate teams toward common goals.
 * Manage multiple difficult and complex projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives.
 * Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).