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# Cluster Telecom Service Manager

- **Company:** TEKSYSTEMS INC.
- **Location:** Los Angeles, CA, United States
- **Salary:** $156,000 - $176,800
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Information Technology Operations, Local Area Networks, Network Architecture, PRINCE2, Wide Area Networks, Wi-Fi Technology, Information Technology
- **Published:** November 6, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/los-angeles/dc096fc2-cff3-4217-92a9-2b69db4aaf69

## About the Role

* 12+ years of experience in telecommunications, network infrastructure, IT operations, and large-scale technology program delivery.
 * Experience leading multi-site or multi-venue technology deployments.
 * Experience managing teams and leading through other managers.
 * Strong understanding of:
 + WAN, LAN, Wi-Fi, and telecommunications infrastructure
 + Technology operations and service delivery
 + Large-scale deployment programs
 + Incident, change, and service management practices
 * Experience coordinating cross-functional teams in fast-paced operational environments.
 * Strong stakeholder management and executive communication skills., * Experience supporting live events, sports, entertainment venues, broadcast environments, convention centers, or other large operational programs.
 * PMP, PgMP, ITIL, PRINCE2, or similar certifications.
 * Experience with infrastructure deployment, operational readiness, and event-focused technology delivery.
 * Bachelor's degree in Information Technology, Business, Engineering, or a related field., Bachelor's degree in a relevant field (e.g., Business, Information Technology, Event Operations) required; advanced degree or certifications (e.g., PMP, ITIL) preferred; Experience working with diverse teams across multiple organizational boundaries, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Scheduling
Operations
Leadership
Coordinating
Communication
Asset Recovery
Event Operations
Business Valuation
Telecommunications
Wide Area Networks
Service Management
Information Technology
Full Stack Development
Stakeholder Management
Operational Excellence
Business Transformation
Telecommunications Service
Telecommunications Networks
Milestones (Project Management)
Program Management Professional
Information Technology Operations
Information Technology Infrastructure Library
PRINCE2 (PRojects IN Controlled Environments 2)

At least 12 years
$156,000 - $176,800 / yr
Posted yesterday, Our client is seeking experienced Cluster Telecommunications Service Managers to support a large-scale, multi-venue technology and telecommunications deployment program. This role is responsible for overseeing telecommunications and infrastructure delivery across a designated group of venues, ensuring successful planning, deployment, operational readiness, live-event support, and decommissioning activities.

This is a highly visible leadership role supporting a complex, mission-critical environment that requires strong telecommunications expertise, large-scale program delivery experience, and the ability to coordinate multiple stakeholders across numerous venues and workstreams., Cluster Leadership & Service Delivery

 * Lead end-to-end telecommunications service delivery across multiple venues within an assigned cluster.
 * Provide direction and oversight to venue-level technology and operations managers.
 * Drive consistency, quality, and program compliance across all assigned locations.
 * Serve as the primary escalation point for cluster-level operational and delivery challenges.

Program Planning & Execution

 * Coordinate planning, deployment, testing, operational readiness, and support activities across multiple venues.
 * Ensure alignment of infrastructure designs, implementation schedules, and operational requirements.
 * Manage dependencies between venues, vendors, and partner organizations.
 * Track critical milestones and proactively mitigate delivery risks.

Operational Readiness

 * Ensure venues are prepared for testing, rehearsals, and live operational events.
 * Validate readiness of monitoring, support processes, staffing plans, and escalation procedures.
 * Support transition from deployment activities to steady-state operations.
 * Oversee venue decommissioning and asset recovery efforts following event completion.

Risk & Resource Management

 * Manage cluster-level risks, issues, and escalations.
 * Coordinate shared resources across multiple venues and deployment teams.
 * Ensure staffing plans support program schedules and operational demands.
 * Drive issue resolution related to scheduling, logistics, access, and resource constraints.

Service Performance & Quality Assurance

 * Ensure telecommunications services meet agreed performance standards and service levels.
 * Support testing, commissioning, validation, and acceptance activities.
 * Promote operational excellence and quality across all assigned venues.