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# IT Coordinator

- **Company:** COMPU DYNAMICS LLC
- **Location:** Chantilly, VA, United States
- **Experience:** Experienced
- **Salary:** $62,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Project Management Software, Netsuite, Networking Basics, Network Connections, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Scripting, Peripherals, Microsoft InTune
- **Published:** November 6, 2026
- **Apply:** https://www.disabledperson.com/jobs/76388546-it-coordinator

## About the Role

1. 2 to 4 years of experience in help desk, desktop support, or at an MSP.
 2. Hands-on Microsoft 365 and Windows 10/11 experience.
 3. Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP), printers, and peripherals.
 4. Experience working in a ticketing system and managing issues through to resolution.
 5. Strong communication and customer service skills; able to explain technical issues to non-technical people.
 6. Organized, dependable, and comfortable owning a vendor relationship.
 7. Valid driver's license and ability to lift 50 lbs.

Preferred Education and Experience

 1. Entra ID (Azure AD) and Intune experience.
 2. CompTIA A+, Network+, or Security+; Microsoft 365 Endpoint Administrator certification.
 3. Experience in construction, engineering, or a multi-site business.
 4. Exposure to ERP or project management systems (NetSuite, Procore, or similar).
 5. Basic scripting (PowerShell) or automation.

## Description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 1. MSP & Vendor Management

 * Serve as the primary point of contact with our MSP: open, prioritize, and follow up on tickets; escalate issues; and hold the MSP to agreed service levels.
 * Track software subscriptions and renewals, and flag cost savings.

 1. End-User Support

 * Provide first-line, in-person support for hardware, software, printers, phones, conference rooms, and network connectivity.
 * Coordinate user access and basic support for business applications such as NetSuite, Procore, and Concur.
 * Travel occasionally to other offices, job sites, or our plant for setups and support.

 1. Onboarding, Offboarding & Account Administration

 * Run employee onboarding and offboarding: accounts, licenses, laptops, phones, and access to business systems.
 * Administer Microsoft 365 day to day: users, groups, mailboxes, licenses, Teams, and SharePoint permissions.

 1. Asset & License Management

 * Maintain an accurate inventory of laptops, phones, peripherals, and software licenses, including purchasing, setup, and returns.

 1. Security, Compliance & Documentation

 * Support security and compliance work with the MSP: MFA, device updates, security awareness training, and evidence gathering for audits (e.g., SOC 2).
 * Write simple how-to guides and keep IT documentation current.

Success Factors and Company Values

 * Professionalism: Represents IT with a responsive, customer-first approach and explains technical issues clearly to non-technical employees.
 * Exceeding Expectations: Follows every ticket through to resolution, holds the MSP to agreed service levels, and looks for ways to improve and save costs.
 * Mutual Respect: Treats every support request as important, from the field to the executive team, and builds a strong working partnership with the MSP.
 * Integrity: Protects company data and access, keeps inventory and license records accurate, and handles sensitive information with discretion.
 * Safety: Follows all site safety rules and PPE requirements on job site and plant visits, and supports a secure IT environment through MFA, updates, and security training.

Supervisory Responsibility

There are no supervisory responsibilities with this role.

Work Environment

This job operates primarily in an office environment at our Chantilly, VA headquarters, with occasional visits to other offices, job sites, and our manufacturing plant. This role routinely uses standard office equipment such as computers, phones, copiers, etc., along with IT hardware and tools. Job site and plant visits require adherence to site safety rules and PPE.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; kneel or crouch to set up equipment; talk or hear. The employee must occasionally lift or move IT equipment and supplies, up to 50 pounds.