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# Remote Healthcare Help Desk Representative

- **Company:** SIG1 LLC
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Cerner, Microsoft Windows, Health Informatics, Multi-Factor Authentication, Issue Tracking Systems, Productivity Software, Remote Desktop Services, Electronic Medical Records, Zendesk, Servicenow
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/remote-healthcare-help-desk-representative--73d804fb-2c71-461f-8155-f320afd3e925

## About the Role

Help Desk, Healthcare, Help Desk, Clinical Support, Problem Solving Skills, Healthcare, Time Management, Technical Support, Record Keeping, Identify Issues, * High school diploma or equivalent; associate degree or relevant certifications (e.g., CompTIA A+, HDI Customer Service Representative) preferred.

 * 0-1 year of experience in a help-desk or technical support role, preferably in a healthcare setting.
 * Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
 * Basic understanding of Windows/macOS operating systems and common productivity software.
 * Familiarity with HIPAA regulations and patient-data confidentiality requirements.
 * Excellent problem-solving attitude and ability to work independently within a fast-paced environment.

Nice to have

 * Experience with electronic health record (EHR) platforms such as Epic, Cerner, or Athenahealth.
 * Knowledge of remote desktop tools and ticketing systems (e.g., ServiceNow, Zendesk).
 * Certification in medical terminology or healthcare IT (e.g., CHDA, HIMSS).
 * Exposure to telehealth technologies and patient portal support.

## Description

About the role - The Healthcare Help Desk Representative provides first-line technical and clinical support to patients, providers, and internal staff using the organization's electronic health platforms. This position ensures timely issue resolution, maintains accurate records, and contributes to a positive patient experience., * Respond to inbound calls, emails, and chat requests, diagnosing and resolving hardware, software, and application issues related to healthcare systems.

 * Document all interactions in the ticketing system, ensuring compliance with privacy and security standards.
 * Escalate complex technical problems to Tier-2 support while providing clear, concise hand-off notes.
 * Assist users with account access, password resets, and multi-factor authentication procedures.
 * Conduct basic troubleshooting of medical device connectivity and integration with electronic health records (EHR).
 * Provide guidance on best practices for using telehealth and patient portal tools.
 * Participate in shift handover meetings and contribute to knowledge-base articles.