> Markdown version of [/jobs/ext/460512-it-support-representative](https://www.wearedevelopers.com/jobs/ext/460512-it-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Representative

- **Company:** Denpro Inc.
- **Location:** Bryans Road, MD, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Online Services, Computer Networks, Data Centers, Dynamic Host Configuration Protocol, Issue Tracking Systems, Networking Basics, Network Connections, Azure Active Directory, Microsoft SharePoint, User Provisioning Software, Wi-Fi Technology, Microsoft InTune
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1b48b9a0d5d12dde

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, Required

 * Valid Driver's License
 * At least 2 years of IT support experience OR A+ / Network+ certification
 * Experience troubleshooting end-user technical issues
 * Knowledge of:
 * Windows operating systems
 * DNS and DHCP
 * Microsoft 365
 * SharePoint / OneDrive
 * Microsoft Entra ID (Azure AD)
 * Microsoft Intune
 * Strong written and verbal communication skills
 * Ability to work independently and manage time effectively

Preferred

 * Associate or Bachelor's degree in IT or related field
 * Experience supporting both office and field environments

Travel Requirement

 * Some out-of-state travel may be required, DENPRO is looking for a motivated self-starter who takes ownership of problems and enjoys helping customers succeed with technology., * High school or equivalent (Required)

Experience:

 * IT Help Desk: 2 years (Required)

License/Certification:

 * Driver's License (Required)

## Description

IT Support

 * Answer support calls and assist users with technical issues
 * Document troubleshooting steps and resolutions in the ticketing system
 * Provide clear, calm communication with non-technical users
 * Explain technical fixes in plain language

Technical Troubleshooting

 * Support Windows 11 workstations and Microsoft 365 environments
 * Troubleshoot:
 * DNS and DHCP issues
 * Active Directory / Microsoft Entra ID access
 * SharePoint and OneDrive sync issues
 * Wi-Fi connectivity and authentication
 * Basic network issues including cabling and switch ports
 * Configure and support network printers and mobile printing
 * Perform iPhone and iPad setup, configuration, and troubleshooting

Microsoft Cloud & Device Management

 * Support Microsoft 365 administration
 * Manage and troubleshoot:
 * Microsoft Entra ID (Azure AD)
 * Microsoft Intune device enrollment and compliance
 * MFA setup and user access issues
 * Password resets and user provisioning

Field Operations Support

 * Provide on-site IT support during construction and project deployments
 * Set up temporary workstations and network connectivity for field teams
 * Support mobile connectivity and applications for project staff
 * Coordinate with contractors, electricians, and low-voltage teams when needed
 * Ensure devices are properly configured, secured, and backed up

Work Environment

This role may involve work in environments such as:

 * Construction sites
 * Warehouses
 * Data centers
 * Unfinished facilities

Conditions may include dust, noise, uneven flooring, and variable temperatures.

Required PPE may include:

 * Hard hat
 * Safety glasses
 * High-visibility vest
 * Steel-toe or composite-toe boots


## Related Videos

- [Getting Started with Deno in Production](https://www.wearedevelopers.com/videos/1278-getting-started-with-deno-in-production)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)