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# Data Analyst

- **Company:** Indotronix Avani Group
- **Location:** Miami Gardens, FL, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Information Systems, Information Technology Operations, Python (Programming Language), Microsoft PowerPoint, Power BI, SQL Databases, Servicenow
- **Published:** November 6, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/A8F5aHyIMMtTvh0LQOH3xtUdNVeftQNCVAhwhv2FXKw

## About the Role

Bachelor's degree in Business, Economics, Information Systems, or a related field.

 - 6-10 years of experience in business analysis, market intelligence, and business process improvement.
 - Proven hands-on experience with ServiceNow Performance Analytics, reporting, and IT operational KPIs.
 - Advanced analytical skills with a track record of identifying key trends and insights within complex datasets.
 - Proficiency in Power BI, SQL, Python, Excel, and executive-level PowerPoint presentations.
 - Strong written and verbal communication abilities, with a focus on data storytelling.
 - In-depth understanding of IT Operations or technology environments.

Preferred Skills

 - Demonstrated ability to distill complex data into leadership-ready insights and impactful presentations.
 - Self-sufficient, proactive approach to project ownership and delivery.
 - Investigative mindset with a knack for connecting disparate data points to highlight risks and opportunities.
 - Experience in collaborating with senior leadership to translate business needs into analytical deliverables.
 - Expertise in prioritizing information most relevant to executive audiences.

Benefits

 - Exposure to high-visibility projects influencing organizational strategy.
 - Opportunity to collaborate with executive leadership and cross-functional teams.
 - Flexible location options and potential for contract extension.
 - Supportive environment focused on continuous learning and skill development., Ready to drive impact with your analytics expertise? Submit your resume highlighting your experience in ServiceNow Performance Analytics and AI-driven business analysis. Qualified candidates will be contacted for a virtual interview., Word ITSM ServiceNow Performance Analytics

## Description

Join a forward-thinking organization as a Data Analyst, leveraging your expertise in ServiceNow Performance Analytics and AI-driven insights to empower executive decision-making. You will be a key partner in shaping operational and financial strategies, translating complex data into actionable intelligence for senior leadership. This role offers the opportunity to work on high-impact projects, collaborate across IT operational teams, and build a leadership narrative that drives business performance.

Responsibilities

 - Conduct in-depth operational and financial analyses to identify trends, anomalies, and actionable business insights.
 - Apply advanced data visualization using Power BI, SQL, Python, and Excel to transform raw data into clear, compelling executive reports.
 - Lead process mapping initiatives, ensuring workflow optimization and regulatory compliance.
 - Develop cost models and uncover process improvement opportunities to enhance organizational efficiency.
 - Synthesize complex datasets and metrics into concise, executive-ready presentations and reports for Director and VP-level stakeholders.
 - Gather information across multiple IT operational towers, connecting dependencies to deliver a unified performance view.
 - Shape leadership messaging by structuring key findings and articulating critical takeaways.
 - Manage projects independently, from research and analysis to the delivery of polished, leadership-ready products.