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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $52,000 - $72,800
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Software, System Center Configuration Manager, Microsoft PowerPoint, Software Deployment, Office365, Software Troubleshooting, Microsoft InTune, Microsoft Onedrive, Information Technology, Laptops, User Accounts
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/9A1F3F6730DA404580D9D297A80F262E/job/

## About the Role

* 2+ years of Desktop Support, IT Support, Help Desk, or End User Support experience.
 * Strong experience supporting Windows 11 environments.
 * Hands-on experience with Microsoft 365 administration and troubleshooting.
 * Experience managing user accounts and permissions within Active Directory (ADUC).
 * Working knowledge of Microsoft SCCM/MECM for software deployment, imaging, and endpoint management.
 * Excellent troubleshooting and customer service skills.
 * Strong communication skills with the ability to support users of varying technical backgrounds.
 * Ability to prioritize and manage multiple support requests in a fast-paced environment., * Experience with ControlUp or other endpoint monitoring and performance management tools.
 * Experience supporting enterprise environments with large user populations.
 * Familiarity with Microsoft Azure AD (Entra ID), Intune, and modern workplace technologies.
 * Relevant certifications such as CompTIA A+, Microsoft 365 Certified, or equivalent.

Top Skills

 * Desktop Support
 * Windows 11
 * Microsoft 365
 * SCCM / MECM
 * Active Directory (ADUC)
 * Software Deployment & Imaging
 * Hardware & Software Troubleshooting
 * Endpoint Management
 * ControlUp (Preferred)
 * Customer Support & Incident Resolution

## Description

We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows enterprise environment. This individual will support end users with workstation issues, software deployments, account management, and device troubleshooting while ensuring an exceptional customer experience. The ideal candidate will have experience with Microsoft technologies, endpoint management tools, and desktop support best practices., * Provide onsite and remote support for Windows 11 desktops, laptops, and peripheral devices.

 * Troubleshoot and resolve hardware, software, operating system, and application-related issues.
 * Support and administer Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
 * Manage user accounts, password resets, group memberships, and access requests through Active Directory Users and Computers (ADUC).
 * Deploy, configure, image, and maintain desktop and laptop systems using Microsoft SCCM.
 * Perform software installations, updates, patching, and application troubleshooting.
 * Assist with new hire onboarding, device provisioning, and workstation deployments.
 * Monitor and troubleshoot endpoint performance issues using ControlUp or similar monitoring tools.
 * Maintain accurate documentation of incidents, service requests, and resolutions within the ticketing system.
 * Escalate complex technical issues to appropriate support or infrastructure teams when necessary.
 * Participate in hardware refreshes, operating system upgrades, and other IT projects.