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# End User Support Specialist / Client Services Associate (Dual Windows & macOS)

- **Company:** Experis
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $62,400 - $83,200
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Collaborative Software, Virtual Private Networks (VPN), System Center Configuration Manager, Microsoft PowerPoint, User Environment Management, Wi-Fi Technology, Office365, Microsoft InTune, Deployment Automation, Casper Suite, Servicenow
- **Published:** November 6, 2026
- **Apply:** https://www.experis.com/en/job/417404/end-user-support-specialist-client-services-associate-dual-windows-macos-

## About the Role

+ Experience: 2+ years of hands-on experience in Desktop Support, End User Computing, Client Services, or Service Desk within a corporate environment.
 + Dual OS Mastery: Proven, hands-on capability supporting both Windows and macOS endpoints.
 + Service Mindset: Outstanding customer service, communication, and interpersonal skills; comfortable providing face-to-face assistance in a high-visibility environment.
 + M335 Expertise: Strong proficiency troubleshooting Microsoft 365 applications and corporate collaboration tools.
 + Onsite Presence: Ability to work 100% onsite (5 days/week) in New York, NY, with the physical ability to lift and move standard IT equipment as needed.
 + Terms: Must be eligible for direct W2 employment without third-party sponsorship or corp-to-corp arrangements., + Prior experience staffing a corporate Tech Bar or walk-up IT support lounge.
 + Hands-on experience with ServiceNow for incident and request management.
 + Exposure to endpoint management platforms (Intune, Jamf, Autopilot, SCCM).
 + Relevant industry certifications (CompTIA A+, ITIL Foundation, Apple Device Support, Microsoft 365 Certified).

## Description

We are seeking a high-touch, customer-focused End User Support Specialist / Client Services Associate for a long-term position in New York, NY. This role delivers visible, hands-on technology support to enterprise employees across both Windows and macOS environments.
Serving as the approachable face of IT, you will split your time between staffing an interactive onsite Tech Bar (walk-up support center), delivering direct desk-side assistance, and resolving escalated Tier 1/2 technical issues. The ideal candidate blends solid dual-OS technical troubleshooting with exceptional customer service skills., + Dual OS & Hardware Support: Deliver Tier 1 and Tier 2 technical support for enterprise Windows and macOS laptops, desktops, mobile devices, and peripherals (monitors, docks, printers, webcams).

 + Tech Bar & Walk-Up Service: Staff an engaging corporate Tech Bar, providing face-to-face diagnostics, quick software remediation, device configurations, and technology coaching.
 + Application & Cloud Support: Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel, PowerPoint), connectivity (Wi-Fi, VPN), identity/MFA authentication, and endpoint security.
 + Workplace & Conference Technology: Provide first-line troubleshooting for conference rooms, Microsoft Teams Rooms, collaboration spaces, and shared office tech.
 + Service Management & Ownership: Own incidents and service requests from first contact to resolution using ServiceNow; document clear troubleshooting steps and contribute to employee-facing knowledge base articles.
 + Endpoint Tools: Assist with endpoint configuration and troubleshooting utilizing tools such as Microsoft Intune, Autopilot, SCCM, or Jamf.