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# Sr. Manager of IT Infrastructure

- **Company:** United Site Services, Inc.
- **Location:** Meridian, ID, United States
- **Experience:** Expert
- **Salary:** $135,698.0 - $223,902.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Information Systems, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), IT Management, Microsoft Software, Windows Servers, Citrix Systems, Virtualization Technology, Software Vulnerability Management, Information Technology, Data Management, Nutanix
- **Published:** November 6, 2026
- **Apply:** https://www.oriontalent.com/search-jobs/career/11695915/sr-manager-it-infrastructure-idaho-id-meridian

## About the Role

Minimum bachelor's degree in computer science, information systems, or related discipline preferred; equivalent relevant experience considered.

Experience
8+ years in enterprise IT infrastructure operations or engineering, including 3+ years leading technical teams or serving in a formal people-management role.

 * Experience supporting distributed, business-critical environments and delivering cross-functional infrastructure projects.
 * Experience with scripting and automation, change control, technical documentation, vendor management, and service improvement.
 * Experience with Citrix or virtual application delivery is beneficial but is not the primary focus of the role.

Additional Knowledge, Skills & Abilities

 * Relevant Microsoft, cloud, virtualization, or IT service management certifications preferred.
 * Strong practical knowledge of Windows Server, Active Directory, DNS, DHCP, virtualization, enterprise storage, backup and recovery, Azure, and Microsoft 365.
 * Demonstrated ability to lead incident response, prioritize competing work, and balance operational support with project delivery.
 * Ability to communicate complex technical issues and business risk clearly to technical teams and senior leadership.

Physical Requirements

 * Sit while driving and stand while servicing products
 * Use hands and fingers to handle, control or feel objects tools or controls
 * Repeat the same movements
 * See details of objects that are less than a few feet away and also at greater distance
 * Speak clearly so customers can understand
 * Understand the speech of another person
 * Focus on one source of sound and ignore others

## Description

The Senior Manager of IT Infrastructure is a hands-on technical leader responsible for day-to-day enterprise infrastructure operations, team performance, service reliability, and execution of infrastructure improvements. This role leads infrastructure engineers and administrators while remaining actively involved in complex troubleshooting, architecture decisions, operational escalations, and project delivery.

The position partners with cybersecurity, service desk, applications, and business stakeholders to maintain secure, resilient, and cost-effective infrastructure across distributed locations.

Essential Functions

 * Lead, coach, and develop infrastructure team members; establish priorities, assign work, review performance, and maintain clear accountability for results.
 * Own daily operations and health of enterprise server, virtualization, storage, backup, identity, and cloud infrastructure; maintain availability, capacity, and performance.
 * Serve as senior technical escalation point for critical incidents; coordinate root-cause analysis, corrective actions, and problem management.
 * Provide hands-on engineering support for complex Windows Server, Active Directory, Nutanix AHV, Azure, Microsoft 365, storage, and backup issues.
 * Plan and deliver infrastructure modernization, migrations, upgrades, decommissioning, and lifecycle initiatives in coordination with project teams.
 * Oversee patching, vulnerability remediation, access controls, disaster recovery readiness, backup validation, and compliance with security standards in partnership with cybersecurity.
 * Enforce change management, operational documentation, runbooks, monitoring, and standard operating procedures.
 * Coordinate infrastructure dependencies with networking, applications, service desk, vendors, and managed service providers; manage escalations and delivery commitments.
 * Support budgeting, licensing, capacity planning, vendor evaluations, and opportunities for cost optimization.
 * Establish measurable operational objectives and communicate status, risks, priorities, and resource needs to IT leadership.
 * Participate in after-hours escalation and planned maintenance when required; perform other related duties as assigned.

Supervisory Responsibilities
Directly supervises assigned infrastructure engineers and administrators, including work allocation, coaching, performance feedback, and participation in hiring and talent development. Final reporting structure and headcount are subject to organizational approval.