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# Executive Deskside Support Engineer

- **Company:** Info Way Solutions LLC
- **Location:** Des Moines, IA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Multi-Factor Authentication, Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, Office Suite, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Peripherals, Microsoft InTune, Microsoft Onedrive, Deployment Automation, Laptops, Servicenow, Windows Client
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.com/details/5954183873

## About the Role

2. Windows & Desktop Support

Windows 10/11, hardware, peripherals

 3. Microsoft 365

Outlook, Teams, OneDrive, SharePoint

 4. Endpoint Management

Intune, SCCM, Autopilot

 5. Network & Identity Support

VPN, Wi-Fi, MFA, Entra ID

 6. ITSM & Troubleshooting

ServiceNow, ticket ownership, incident management

Important screening criteria:

 * Prioritize candidates with actual executive/VIP support experience.
 * Strong customer service and professional communication are essential.
 * Conference-room and Teams meeting support is an advantage.
 * 5-8+ years of experience is preferred.
 * Must be available to work onsite in Des Moines, Iowa.

## Description

* Provide dedicated white-glove IT support to C-suite executives and VIP users.
 * Troubleshoot Windows 10/11, laptops, desktops, Surface devices and peripherals.
 * Support Microsoft 365: Outlook, Teams, OneDrive, SharePoint and Office applications.
 * Handle iPhone, iPad and Android device support.
 * Provide executive meeting and conference-room AV support.
 * Troubleshoot VPN, Wi-Fi, LAN, MFA and Microsoft Entra ID.
 * Manage tickets, incidents, escalations and end-to-end resolution.
 * Support executive onboarding, offboarding and device provisioning.
 * Maintain strict confidentiality and professional communication.