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# IT Business Support

- **Company:** Pyramid Inc.
- **Location:** Denver, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, System Configuration, Data Centers, Data Migration, Monitoring of Systems, Issue Tracking Systems, Systems Integration, Enterprise Software Applications, Legacy Systems
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.com/details/5945661256

## About the Role

* 3+ years of experience in IT support and enterprise applications.
 * Strong problem-solving and analytical skills.
 * Effective communication and customer service orientation.
 * Familiarity with ticketing systems.
 * Data Center experience is a plus.
 * Working knowledge of Microsoft Excel for tracking, analysis, and reporting.
 * Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems.

## Description

* Manage tickets related to system integration issues and lifecycle development.
 * Assist with data migration from legacy systems to new platforms.
 * Collaborate across IT, SE&D, Operations, and vendor teams to support the Carma application.
 * Monitor system performance and recommend improvements.
 * Provide support beyond traditional helpdesk functions, utilizing strong critical thinking and problem-solving skills.
 * Maintain documentation for system configurations and support procedures.
 * Assist in user training and onboarding.