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# Technical Support Analyst

- **Company:** Jefferson, Jane Democratic
- **Location:** Garden City, CO, United States
- **Salary:** $72,779.0 - $94,619.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Desktop Computing, Electronic Mailing, Inventory Management Software, Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Guidewire PolicyCenter, Information Technology
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-analyst-greeley-co--fa28cd2c-2c60-4695-83bb-5ffe207c8c11

## About the Role

Technical Support, Analysis Skills, Time Management, Onboarding, Continuous Improvement, Communication Skills, Laptop PC, Desktop PC, Analysis Skills, Information Technology & Information Systems, * Bachelor's Degree or 4 years Technical Support/Help Desk

Required Experience

 * 1 year Technical Support / Call Center / Desktop Support

Skills and Abilities

 * Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other standard/daily use applications. (High proficiency)
 * Knowledge of standard desktop and laptop hardware components and associated peripherals. (High proficiency)
 * Working knowledge of a range of diagnostic and mass deployment utilities. (Medium proficiency)
 * Familiarity with the advanced principles of ITIL and PMP. (Medium proficiency)
 * Proven track record of understanding and meeting customer expectations through service level agreements. (High proficiency)
 * Basic understanding of project management principles. (Medium proficiency)
 * Strong oral and writing skills. Must be able to interact with multiple groups within the team at many levels. (High proficiency)
 * Familiarity with CJIS, HIPAA, and PCI policies and procedures. (Medium proficiency)
 * Candidate must pass criminal background check prior to employment start date.

Licenses and Certifications

 * DL NUMBER - Driver License, Valid and in State Must have and maintain a valid Colorado driver's license and use of personal, insured vehicle. Dependable transportation and auto insurance, maintained at all times, as required by State law. Required
 * CompTIA A+ Certification Preferred
 * HDI - Help Desk Institute Preferred
 * Information Technology Infrastructure Library (ITIL) Preferred
 * Driving is essential in this position.
 * Candidate must have a valid Driver's License and Liability Insurance Upon Hire Required
 * Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring and random drug screens throughout employment. Upon Hire Required
 * Pre-employment substance screening is required for this position.
 * Candidate must pass a background check per requirements.
 * This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.
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## Description

This Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical support, onboarding and offboarding processing, cellular device management and issue escalation oversight. This role requires daily face-to- face interaction, organizational and communication skills along with advanced decision-making. The position will provide daily onsite setup, configuration and support for various hardware resources, including laptops, desktops and cellular devices. The role coordinates and executes in-person meetings, training and support experiences with IT directors, county personnel and vendors to ensure high-priority and complex technical issues are addressed in a timely, accurate, and customer-focused manner to ensure resolution and continuous improvement of IT customer service delivery.

 * -, * Daily commitment as a service-focused, knowledgeable, and reliable client support professional.
 * Perform detailed analysis, diagnosis, and resolution of complex end-user problems and provide recommendations to implement corrective solutions, including deskside repair as needed.
 * Receive, document, and respond to incoming calls, e-mails, walk-in, and/or off-site support requests.
 * Utilize and build upon established procedures related to the identification, categorization, prioritization, and resolution of client support requests.
 * Install, configure, test, maintain, and monitor end-user workstations and related hardware and software as required.
 * Escalate complete problems for assistance through subject matter experts as needed.
 * Develop and document technical resources for use by peers within the established knowledgebase.
 * Document asset management changes within the inventory system.

Project - 25%

 * Participate in and support ongoing projects as requested.
 * Support ongoing cybersecurity initiatives and topics.
 * Communicate project information to TSC staff for training and feedback.
 * Identify additional opportunities to engage with and support ongoing changes in technologies.
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