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# IT Field Support Specialist, Level 2

- **Company:** Independent Software
- **Location:** Columbia, MD, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Modems, Ethernet, Issue Tracking Systems, Microsoft Office, Service Pack, Multiplexers, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, 3-tier Architectures, Network Server
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.com/details/5935918759

## About the Role

* 3-5 years of relevant IT experience
 * Strong hardware installation, repair, and troubleshooting experience
 * Experience supporting Windows operating systems and software applications
 * Knowledge of Active Directory security and policies
 * Ability to read and interpret technical manuals and schematics
 * Experience providing remote technical support
 * Proficiency with Microsoft Office applications
 * Strong troubleshooting, communication, and organizational skills
 * Ability to work independently and manage multiple priorities
 * Must be able to drive a company vehicle as part of job responsibilities
 * Must be able to lift and move equipment weighing up to 50 lbs
 * Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management

Education and Experience:

 * High School Diploma or GED required

Certifications:

 * Must possess required DoD 8570 certification
 * Security+ highly preferred

Clearance Requirement:

 * Must possess an active TS SCI with appropriate Polygraph to be considered for this role

## Description

At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users., * Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment

 * Install, troubleshoot, repair, and test computer hardware and associated equipment
 * Conduct site surveys and document configurations, requirements, and changes
 * Support hardware deployments, network upgrades, and equipment installations
 * Install and configure hardware, cabling, and specialized interconnecting cables
 * Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
 * Install Windows operating systems, applications, antivirus software, and security patches
 * Use ticketing systems to document and track technical issues
 * Provide remote and on-site end-user support and training
 * Coordinate with IT teams, vendors, and users to resolve technical issues