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# Senior Client Solutions Manager

- **Company:** Canon
- **Location:** Johns Creek, GA, United States
- **Experience:** Expert
- **Salary:** $155,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Visio, Microsoft PowerPoint
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=29e723964d1f82f7

## About the Role

* MBA or Bachelor's degree with MBA-equivalent experience and competency

EXPERIENCE:

 * 5 - 7 years' management and service industry experience, with experience in management, project coordination, business process and organizational workflows
 * 4+ years' experience supervising staff in a similar functional area

KNOWLEDGE:

 * Previous P&L responsibility, prior experience in a customer service environment
 * Experience interfacing with executive-level customer contacts
 * Experience providing immediate response and remediation to escalated client and Senior Management concerns
 * Strong knowledge of data analysis and reporting

COMPUTER SKILLS:

 * Strong experience in Microsoft Word, Excel, PowerPoint and Visio
 * Experience creating computer-based reports and analyzing data, * Work independently and interface internally with the client to accomplish objectives.
 * Excellent communication skills
 * Show initiative and utilize good judgment and decision-making skills
 * Utilize discretion in the method and content of required reporting to fulfill objectives in a timely manner

## Description

The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment, sustainable account expansion, and transformative value creation. This senior role elevates regional performance by proactively partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. The Senior Client Solutions Manager balances executive client relationship management, multi-segment operational governance, and advanced organizational leadership to optimize regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment., * Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and return on investment (ROI).

 * Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
 * Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
 * Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
 * Accountable for account P&L performance against budgets, and the design and enforcement of robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
 * Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
 * Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

PHYSICAL DEMANDS/WORKING CONDITIONS

 * 10% - 20% travel required; driving as needed
 * Occasional client entertainment after normal business hours, including dinners and events