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# IT Support Technician

- **Company:** CAPTIVEAIRE
- **Location:** Wake County, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, TCP/IP, Wireless Networks, Connectivity Problems, Information Technology
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e4a350ba124c86a2

## About the Role

* 3+ years of professional IT support experience, including substantial hands-on desktop, endpoint, or systems support responsibilities.
 * Extensive hands-on experience supporting Windows PCs, Apple hardware, macOS, and iOS in a corporate environment.
 * Demonstrated ability to independently diagnose and resolve complex hardware, software, operating system, peripheral, and connectivity problems.
 * Solid working knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity, and network troubleshooting.
 * Experience troubleshooting network-connected workstations, printers, scanners, mobile devices, and other endpoints.
 * Ability to take ownership of technical problems from initial diagnosis through resolution, escalating appropriately when necessary.
 * Experience supporting end users in a production business environment where reliability, responsiveness, and professional communication are essential.
 * Strong written, verbal, and interpersonal communication skills are a must.
 * Experience working with M365, Exchange online, Entra and/or Active Directory a big plus, but not required.

## Description

The IT Infrastructure Technician will be tasked with providing tier 1 remote and local technology support for this national manufacturing company which operates 6 manufacturing facilities and 90+ sales offices across the US. Employee will also assist with hardware installation, inventory and asset management along with other information technology management related tasks. This is not a remote role and will be based working out of our corporate office in Raleigh.