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# IT Support Specialist

- **Company:** Dorman Products, Inc.
- **Location:** Portland, TN, United States
- **Experience:** Starter
- **Salary:** $41,891 - $56,701
- **Contract:** Permanent contract
- **Skills:** Cyber Security, SAP (Applications), Information Technology
- **Published:** November 6, 2026
- **Apply:** https://jobs.dormanproducts.com/talentcommunity/apply/1448409100/?locale=en_US

## About the Role

* 0-3 years of IT experience, * Associate degree in Information Technology or related field preferred

 * Equivalent combination of education and experience considered

## Description

The Field Support Specialist / IT Support Specialist serves as Dorman's onsite technology representative and is responsible for delivering exceptional end-user experiences while supporting enterprise technology initiatives, facility operations, and business-critical systems. This role requires flexibility to support projects, technology deployments, major incidents, site expansions, acquisitions, office relocations, warehouse operations, and occasional after-hours activities. The position acts as the primary smart hands resource for End User Services, Technical Services, Information Security, SAP, and managed service partners. Field Support Specialists are expected to proactively identify opportunities for service improvement, maintain operational readiness, and contribute to the successful execution of IT initiatives across the enterprise.

This role is on site Monday through Friday, 8AM to 4:30PM.

Primary Duties

Technology Support

 * Support endpoint devices, workplace technology, warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.

 * Perform equipment deployment, replacement, refresh, and lifecycle activities.

 * Resolve incidents and fulfill service requests according to established service levels.

 * Provide hands-on support for infrastructure, networking, security, and application teams.

Project Delivery

 * Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.

 * Support implementation activities during evenings, weekends, or maintenance windows when required.

 * Assist with project planning, testing, validation, and go-live activities.

Operational Excellence

 * Maintain site documentation, runbooks, SOPs, and knowledge articles.

 * Identify recurring issues and recommend improvement opportunities.

 * Participate in cross-functional training and rotational development programs.

 * Support major incident response and business continuity activities.

Customer Engagement

 * Build strong relationships with contributors, site leadership, and business partners.

 * Serve as a trusted technology advisor for supported facilities.

Qualifications

Key Expectations

 * Execute standard support procedures independently.

 * Support device deployments and technology rollouts.

 * Participate in project activities as assigned.

 * Develop technical and business knowledge of Dorman operations.

 * Demonstrate strong customer service and communication skills.

Typical Scope

 * Single location support

 * Assigned project participation

 * Standard incident resolution

 * Asset deployment and lifecycle execution