> Markdown version of [/jobs/ext/4608427-crm-and-data-administrator](https://www.wearedevelopers.com/jobs/ext/4608427-crm-and-data-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CRM and Data Administrator

- **Company:** XTERRA HEALTH LLC
- **Location:** Salem, OH, United States
- **Experience:** Experienced
- **Salary:** $78,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Data Deduplication, Data Dictionary, Data Integrity, Data Mapping, Power BI, Salesforce.Com, Microsoft SharePoint, Twilio, Hubspot, User Administration
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c75c801fc488e223

## About the Role

* 3+ years administering a CRM platform such as GoHighLevel, HubSpot, or Salesforce, with hands-on work in users, permissions, pipelines, and data cleanup
 * Demonstrated experience with imports, deduplication, merges, and bulk record updates on live data
 * Strong Excel skills, including lookups, pivots, and comparing large lists
 * Ability to write clear standards and procedures that other people follow
 * Comfort working with sensitive personal information and enforcing role-based access
 * Clear written and verbal communication, including the ability to say no to an access or data request and explain why, * Direct experience with GoHighLevel, including Twilio or similar telephony integrations
 * Experience in healthcare, telehealth, or another HIPAA-regulated environment
 * Familiarity with Microsoft 365, SharePoint, or Power BI
 * Experience supporting a CRM migration or platform consolidation
 * HighLevel Certified Admin credential
 * Military service or a meaningful connection to the veteran community

## Description

Data Integrity

 * Own the data quality standard for GoHighLevel records, including required fields, naming conventions, tag structure, pipeline stages, and field definitions
 * Run recurring audits for duplicates, missing fields, and stale records, and correct them or route them to the record owner
 * Own imports, exports, merges, and bulk updates, with a documented check before and after each one
 * Maintain a data dictionary that defines every field in use, who owns it, and how it is populated

Access & User Administration

 * Administer users, roles, permissions, and sub-account settings in line with the Access Restriction policy
 * Complete onboarding and offboarding access changes the same day they are requested
 * Review user access on a set schedule and report exceptions to the VP of Operations
 * Flag any request that would give a user access to veteran health information beyond their role

Data Requests & Team Support

 * Run intake for data requests, record corrections, and field or tag change requests from team leads, with a clear turnaround standard
 * Pull lists and extracts for operations, claims, and provider teams, and confirm the logic with the requester before delivering
 * Answer day-to-day usage questions from the call center and operations teams, and capture repeat questions as documentation

Cross-Functional Coordination & Documentation

 * Work with the Director of Business Intelligence so the data feeding dashboards is clean and field changes do not break reporting
 * Work with the Software team on migration and integration work, including data mapping, test records, and validation after cutover
 * Raise system issues to the right technical owner with enough detail to act on
 * Write and maintain SOPs for data entry standards, access changes, imports, and data requests
 * Keep documentation current as the system changes, and name an owner on every document