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# IT Support Specialist / Junior Systems Administrator

- **Company:** Harris-Jones Staffing & Recruiting, LLC
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Software as a Service, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), IBM Hardware Management Console, Identity and Access Management, IP Addressing, Subnetting, Network Troubleshooting, Linux System Administration, Microsoft Office, Networking Basics, Network Connections, Performance Tuning, Productivity Software, Software Tools, Microsoft SharePoint, TCP/IP, User Provisioning Software, Wi-Fi Technology, Network Switches, Patch Management, Laptops
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49936888642f8528

## About the Role

The ideal candidate brings 2-4 years of hands-on technical support experience, preferably gained within a small or mid-sized business environment. If you are a proactive problem solver who enjoys wearing multiple hats and collaborating across both administrative and technical teams-especially in manufacturing or engineering settings-we want to hear from you., * Experience: 2-4 years of hands-on desktop support or help desk experience in a small-to-mid-sized business environment.

 * Operating Systems & Hardware: Deep familiarity with Windows 11 installation, performance optimization, and hardware diagnostics.
 * Directory & Cloud Administration: Practical experience with Active Directory and Microsoft 365 Admin Center (user, group, and license management).
 * Networking Fundamentals: Solid grasp of core network concepts, including IP addressing, subnets, Wi-Fi coverage, and local print queues.
 * Security & Systems: Familiarity with basic cybersecurity best practices, endpoint protection (EDR/antivirus), and standard patch management workflows.
 * Ticketing Tools: Proven experience working within modern help desk ticketing systems.
 * Bonus Points: Hands-on experience with Linux environments, network switch configuration, or prior experience supporting manufacturing/production/engineering software (e.g., CAD, CAM, or ERP systems)., * Analytical Thinking: Strong diagnostic instincts-able to break complex technical hiccups down to root causes quickly.
 * Customer Service Mindset: Clear, approachable, and patient communicator capable of translating technical jargon for non-technical users.
 * Prioritization: Able to manage multiple competing tickets and self-direct tasks in a fast-paced environment.
 * Collaborative & Adaptable: Comfortable working cross-functionally across office, engineering, and factory floor/production environments.

## Description

* Ticket & End-User Support: Manage, triage, and resolve daily incoming IT support requests; thoroughly document troubleshooting steps, resolutions, and system changes.
 * Workstation & Hardware Management: Deploy, configure, patch, and maintain Windows 11 desktops, laptops, and technical workstations; execute hardware repairs and equipment replacements.
 * Peripheral & Office Tech Support: Set up and troubleshoot network printers, scanners, conferencing tech, and other office peripherals.
 * Identity & Access Management: Facilitate seamless user onboarding and offboarding, active account setup, access provisioning, and password resets.
 * SaaS & Productivity Systems: Support Microsoft 365 core applications (Outlook, Teams, SharePoint, OneDrive) and core business productivity software.
 * Network Connectivity: Diagnose and resolve Tier-1 network issues involving TCP/IP, switches, Wi-Fi connectivity, DNS, and DHCP.
 * Business Applications: Deliver first-line troubleshooting for internal ERP, engineering software, and operational applications, liaising with senior technical resources or external vendors as needed.
 * Asset & Vendor Coordination: Maintain accurate IT inventory, asset tags, and hardware tracking; communicate directly with hardware/software vendors to resolve service tickets.