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# IT Support Analyst

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Collaborative Software, Identity and Access Management, Software Deployment, Software Troubleshooting
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/38933E6A0D3E4850B02D7A3963894D08/job/

## About the Role

* 4+ years of IT support, help desk, desktop support, or end-user technology experience
 * Experience supporting medium to large enterprise environments
 * Strong troubleshooting and problem-solving skills across hardware, software, and workplace technologies
 * Experience with Microsoft-based productivity and collaboration platforms
 * Familiarity with endpoint management, remote support, and device administration
 * Excellent customer service and communication skills
 * Ability to manage multiple priorities in a fast-paced environment
 * Experience supporting executive and business users in a professional setting
 * Ability to participate in after-hours support and occasional travel, as needed, * Bachelor's degree or equivalent professional experience
 * Experience supporting collaboration, conferencing, and workplace technology platforms
 * Knowledge of identity management, endpoint administration, and systems support
 * Experience with device lifecycle management and technology deployments
 * Exposure to infrastructure, networking, or cloud-support environments

## Description

An organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment., * Provide Tier 1 and Tier 2 technical support for end users

 * Troubleshoot hardware, software, connectivity, and application issues
 * Manage support tickets and ensure timely resolution of technical requests
 * Configure, deploy, and support user devices and workplace technology
 * Support mobile devices, collaboration tools, and productivity platforms
 * Assist with onboarding, offboarding, and user technology setup
 * Support conference room and audio/visual technologies
 * Document issues, solutions, and support procedures
 * Track recurring issues and recommend process improvements
 * Coordinate with internal technology teams and third-party vendors to resolve escalated issues
 * Participate in scheduled after-hours and on-call support rotations
 * Assist with inventory management, technology refresh initiatives, and software deployments
 * Support technology projects and operational initiatives as needed
 * Provide guidance and mentoring to less experienced support team members