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# Technical Support I

- **Company:** Deluxe Corporation
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Diagnostic Tools, Computer Equipment
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c78ab8bdaca610ad

## About the Role

* HS/GED
 * Some experience with technical or customer service, or related support experience Experienced with Microsoft Office Suite or related software
*, * 2 years of experience with technical or customer service, or related support experience

 * Excellent verbal and written communication skills
 * Excellent interpersonal and customer service skills
 * Professional and pleasant telephone manner
 * Ability to explain technical issues to technical and nontechnical employees and customers
 * Strong analytical and problem-solving skills Proficient with or the ability to quickly learn an array of computer hardware and software
*

Additional Basic Qualifications:

Must be 18 years of age or older

## Description

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.

 * Fields support calls from merchants by opening, notating, and completing trouble tickets.
 * Consults with users to determine steps and procedures taken to identify and resolve the problem.
 * Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
 * Collaborates with other staff to research and resolve problems. Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.
*