> Markdown version of [/jobs/ext/460863-it-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/460863-it-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Deskside Support Technician - **Company:** El Super - **Location:** Commerce, CA, United States - **Experience:** Starter - **Salary:** $59,987.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Apple Mac Systems, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), PC Tools, Issue Tracking Systems, Microsoft Office, Networking Basics, Network Connections, Zero Trust Network Access, Remote Service Software, TCP/IP, Wi-Fi Technology, Okta, Cyberark, Workspace ONE, Tablet Computers, Microsoft InTune, Information Technology, SentinelOne Expertise, Vmware - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2236d90681de75f0 ## About the Role Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree in Computer Science, IT, or related field (or equivalent experience) * 1-3 years of experience in desktop support or help desk role * Hands-on experience with Windows 10/11 and Microsoft Office 365 CERTIFICATIONS (PREFERRED) * CompTIA A+ * Microsoft Certified: Modern Desktop Administrator * ITIL Foundation LANGUAGE SKILLS: * Excellent customer service and communication skills * Ability to explain technical issues in non-technical terms * Strong problem-solving abilities * Ability to work independently and prioritize tasks * Patience with non-technical users * Ability to work under pressure during peak business hours * Highly organized and able to multitask * English/Spanish bilingual strongly preferred given multi-banner store demographics * Positive attitude and excellent interpersonal skills COMPUTER/PC SKILLS * Strong troubleshooting skills for hardware and software * Strong knowledge of Windows operating systems * Familiarity with Mac OS (preferred) * Understanding of Active Directory, DNS, DHCP * Basic networking knowledge (TCP/IP, WiFi troubleshooting) * Experience with remote support tools * Familiarity with enterprise MDM platforms; Microsoft Intune and/or VMware Workspace ONE experience strongly preferred (device enrollment, compliance policies, app deployment) * Proficiency with ticketing systems (desirable Summit AI) * Familiarity with security and identity tools desirable: Zscaler, Okta, CyberArk, SentinelOne (EDR/AV) ## Description The IT Deskside Support Technician provides Tier 1/2 technical support to end users across corporate offices, retail store locations, and distribution centers within a 383+ location multi-banner retail environment. This role resolves hardware, software, and connectivity issues, maintains endpoint and mobile device standards, and delivers exceptional customer service to ensure minimal business downtime. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or required. Technical Support * Respond to support tickets and requests in a timely manner * Troubleshoot and resolve desktop, laptop, printer, and peripheral issues * Install, configure, and upgrade hardware and software * Diagnose and repair network connectivity problems * Support mobile devices (smartphones, tablets) and associated applications * Perform system imaging, deployments, and migrations * Execute password resets and account access issues Maintenance & Administration * Maintain inventory of IT equipment and assets * Perform routine maintenance and updates on workstations * Set up new employee workstations and equipment * Support office moves, adds, and changes (MAC) * Install and configure audiovisual equipment for conference rooms * Document technical issues and resolutions in ticketing system * Ensure compliance with IT security policies and procedures Customer Service * Provide courteous, professional on-site support to users * Explain technical concepts in non-technical terms * Train users on software applications and IT best practices * Escalate complex issues to appropriate teams when necessary * Follow up with users to ensure complete issue resolution Special Projects * Assist with technology rollouts and upgrades * Support integration of new systems * Document processes and create user guides ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)