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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** Addison Group - **Location:** Green Bay, WI, United States - **Experience:** Expert - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Design of User Interfaces, Information Technology Operations, Networking Basics, Software Engineering, TCP/IP, Information Technology - **Published:** November 6, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/ba4d2bfc-d9df-11f1-a865-0242663b9cdc/false?applyId=d752aacc-d86d-11f1-9170-0242db9b5dbc&apply=true&returnUrl=/l/recruiting/jobapplication/d752aacc-d86d-11f1-9170-0242db9b5dbc/ba4d2bfc-d9df-11f1-a865-0242663b9cdc/false?step=1 ## About the Role Position is not eligible for sponsorship. Must be authorized to work in the United States., * Previous experience in desktop support, IT operations, or a similar technical support role. * Strong Windows troubleshooting and hardware/software support skills. * Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP. * Experience supporting printers, mobile devices, and common business applications. * Strong communication, problem-solving, and customer service skills. * Ability to work independently, manage priorities, and adapt to changing technical needs. * Ability to lift and move IT equipment as needed. ## Description We are seeking a hands-on IT Support Specialist to provide technical assistance across a variety of hardware, software, and end-user technologies. This position will focus on troubleshooting, equipment deployment, system maintenance, and ensuring reliable day-to-day IT operations., * Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers, and business applications. * Install, configure, troubleshoot, and maintain Windows and macOS devices. * Manage user accounts, permissions, and access through Active Directory. * Diagnose basic network connectivity, hardware, and software issues. * Monitor and resolve support tickets while maintaining accurate documentation. * Assist with technology upgrades, equipment rollouts, and IT improvement initiatives. * Coordinate with internal teams and external vendors to resolve technical issues. * Support occasional after-hours needs and other IT-related projects., Job Title: IT Help Desk I Location: Von Ormy, Texas (On-Site) Assignment Type: Direct Hire Pay: $48,000 - $55,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k) What You Will Do Provide first-level technical suppor... 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