> Markdown version of [/jobs/ext/4608905-ctio-platform-support-operations-manager-manager](https://www.wearedevelopers.com/jobs/ext/4608905-ctio-platform-support-operations-manager-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# CTIO - Platform Support Operations Manager - Manager

- **Company:** PwC
- **Location:** Indianapolis, IN, United States
- **Experience:** Expert
- **Salary:** $73,500.0 - $212,280.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Application Performance Management, Computing Platforms, Application Services, Microsoft Azure, Cyber Security, Information Systems, Github, Ansible, Gitlab, Cloudformation, Falcon Platform, Information Technology, Palo Alto Networks, Terraform, Splunk, Dynatrace, Devsecops, Qualys, Jenkins, Vulnerability Analysis
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/046C295A4DD3417FB2B3FA51E2477686/job/

## About the Role

What You Must Have

 * At least a Bachelor's degree
 * At least 5 years of experience

## Description

As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs., * Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities

 * Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and DevSecOps workstreams
 * Overseeing deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation
 * Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions
 * Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms
 * Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments
 * Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance
 * Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency
 * Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams
 * Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands, * Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics
 * Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution
 * Applying infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery
 * Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments
 * Managing project planning, budgets, timelines, and performance metrics to support effective delivery
 * Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement
 * Mentoring teams and strengthening coaching and performance practices

## About PwC

When you work with PwC's Engineering, you work with builders who live and breathe advanced software-building techniques. AI-native by design and outcomes-driven, we execute at speed and at scale. We build the technology that powers modern business, from core cloud platforms to data and AI, from digital products to modern operations. We architect and orchestrate your cloud, AI, and data into one intelligent, evolving system — so you're built for what's next, not just what's now, with confidenc...
**Industries:** Consulting

[Company profile](https://www.wearedevelopers.com/companies/136-pwc)

### More Jobs at PwC

- [CTIO - Platform Support Operations Manager - Manager](https://www.wearedevelopers.com/jobs/ext/4608733-ctio-platform-support-operations-manager-manager)
- [Data Governance- Manager](https://www.wearedevelopers.com/jobs/ext/4609439-data-governance-manager)
- [Fraud Analytics- AI Developer - Senior Associate](https://www.wearedevelopers.com/jobs/ext/4607511-fraud-analytics-ai-developer-senior-associate)
- [CTIO - Platform Support Operations Manager - Manager](https://www.wearedevelopers.com/jobs/ext/4607513-ctio-platform-support-operations-manager-manager)
- [Epic Payer Platform, Senior Associate](https://www.wearedevelopers.com/jobs/ext/4607877-epic-payer-platform-senior-associate)