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# Director, EX Innovation

- **Company:** Equinix
- **Location:** Dallas, TX, United States (Remote available)
- **Salary:** $181,000 - $272,000
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Service Design
- **Published:** November 6, 2026
- **Apply:** https://www.themuse.com/jobs/equinixinc/director-ex-innovation

## About the Role

* Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
 * Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
 * Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
 * Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
 * Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

## Description

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services and interaction channels. Using employee listening, experience research and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences. As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance and experimentation to create measurable employee, manager and business value., * Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team

 * Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
 * Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
 * Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
 * Connect AI opportunities across the employee lifecycle and People programs
 * Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
 * Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
 * Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.