> Markdown version of [/jobs/ext/4609176-it-operations-specialist](https://www.wearedevelopers.com/jobs/ext/4609176-it-operations-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - **Company:** ALPACA - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, Apple Mac Systems, Systems Engineering, Software as a Service, Computer Networks, Linux, Information Technology Operations, Zero Trust Network Access, Software Deployment, Workflow Management Systems, Privacy Controls, Scripting, Microsoft InTune, Information Technology, Patch Management, Casper Suite, Gsuite, Terraform - **Published:** November 6, 2026 - **Apply:** https://www.austinjobsite.com/job.asp?id=3499594438&tx=DT11202UYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Excited about Alpaca's mission and what we're building * 6+ years in IT operations / systems engineering-you've owned, hardened, and improved systems, not just answered tickets * Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own * Strong across macOS, Windows, and Linux, including device lifecycle * Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM * Proven patch management experience-including testing, validation, and controlled rollout-not just pushing updates * Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows * Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business * Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages * Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)-comfortable in IaC-first environments * Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners) * Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team) * Fluent English (written and verbal); strong analytical and collaborative skills * ATeam player with ownership mentality Who You Might Be (Nice-to-Haves): * Bachelor's degree in IT, Computer Science, or related field * IT, security, or cloud certifications * Prior ownership of IT automation platforms, workflow tooling, or internal ops repos * Experience designing scalable onboarding / access / offboarding automation * Background in fintech or other regulated industries; familiarity with financial and privacy controls * Business acumen to balance stakeholder urgency, security risk, feasibility, and budget ## Description We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager. Things You Get To Do: * Own IT support end-to-end-be the reliable go-to for staff, while turning recurring issues into durable fixes and automations * Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux * Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle) * Administer MDM platforms (e.g. Jamf, Intune)-including BYOD-harden posture, and improve enrollment and compliance workflows * Own patch management: test, validate, and roll out updates safely across the fleet * Deploy and secure endpoints and SaaS access in a Zero Trust environment-tighten controls without blocking the business * Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows * Manage device setup, software deployment, hardware shipping/receiving, and the firm's IT asset inventory * Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed * Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes * Participate in weekend on-call (round-robin) and after-hours response as needed * Other related duties as required