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# Infrastructure Operations Analyst

- **Company:** SYNERGIS
- **Location:** Naperville, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $62,400 - $79,040
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, CA Workload Automation Ae, Unix, Databases, Disaster Recovery, Microsoft Exchange Server, Microsoft SQL Server, Oracle Databases, Oracle (Applications), Web Applications, Computerised Systems, Information Technology, Data Management, Network Server, Control M
- **Published:** November 6, 2026
- **Apply:** https://www.thejobnetwork.com/job/e6da3c20-c564-477c-ab72-976d154cb935/infrastructure-operations-analyst

## About the Role

* Fundamental knowledge of infrastructure event management tools and frontline support tools and resources.
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 * In-depth knowledge of computing systems troubleshooting techniques and concepts.
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 * Practical experience working with computing systems and associated alarm information.
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 * Working knowledge of Windows physical, virtual, and clustered servers; UNIX/Linux servers; and Exchange servers.
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 * Working knowledge of SQL databases and Oracle databases.
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 * Working knowledge of production application support tools and automated schedulers, including CA AutoSys and BMC Control-M.
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 * Strong analytical, troubleshooting, organizational, communication, listening, and comprehension skills.
\n, * Education in Computer Science, Computer Information Systems, or a related field.
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 * Five years of experience in a computer systems environment.
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 * Previous experience working in a 24x7x365 operations center.
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 * Working knowledge of the OUA (Oracle Unified Assurance) application.

## Description

* Monitor, diagnose, and resolve issues across Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, and SQL Server databases.
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 * Provide centralized monitoring and first-line problem diagnosis and resolution for computing systems, including batch streams on Windows and Unix/Linux systems.
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 * Track and document issues and resolutions in detail as a permanent record.
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 * Monitor backup processes associated with disaster recovery for business-critical applications.
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 * Provide first-line problem determination and recovery for abnormal application terminations.
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 * Coordinate repair efforts with external vendors, companies, and internal systems groups.
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 * Identify process improvement opportunities involving frontline tools, processes, and troubleshooting documentation.
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