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# AWS Contact Center Solutions Architect

- **Company:** E & E SOLUTIONS, LLC
- **Location:** Sacramento, CA, United States
- **Experience:** Experienced
- **Salary:** $135,200.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon S3, Amazon DynamoDB, Identity and Access Management, Salesforce.Com, AWS Lambda, Cloudformation, Cloud Optimization, Cloudwatch, Terraform, Amazon Lex, Serverless Computing, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6d08ff14a34bad3

## About the Role

Do you have experience in Telephone systems?, * AWS Certified Solutions Architect - Associate or Professional.

 * Contact center architecture and engineering experience.
 * Hands-on experience with AWS Connect.
 * Experience with IVR/HIVR design and Amazon Lex integrations.
 * Experience integrating AWS Connect with Salesforce, ServiceNow, or similar CRM platforms.
 * Expertise with AWS Lambda, DynamoDB, S3, Kinesis, CloudWatch, IAM, Contact Lens, and Connect Wisdom.
 * Experience with Terraform or CloudFormation.
 * Strong understanding of AWS cost optimization strategies.

Preferred Qualifications

 * CCXP (Certified Customer Experience Professional).
 * ITIL Foundation Certification.
 * Six Sigma Certification.
 * Design Thinking Certification.

Experience Required

 * 7+ years of Contact Center Engineering or Solution Architecture experience.
 * 3+ years of AWS Connect implementation experience.

## Description

We are seeking an experienced AWS Contact Center Solutions Architect to design, implement, and optimize enterprise-grade cloud contact center solutions using AWS Connect. The ideal candidate will possess deep expertise in contact center architecture, IVR development, AWS services integration, CRM integrations, and cloud cost optimization., * Design and implement scalable contact center solutions using AWS Connect.

 * Develop and manage IVR/HIVR call flows and conversational AI solutions using Amazon Lex.
 * Integrate AWS Connect with CRM platforms such as Salesforce and ServiceNow.
 * Build and maintain serverless integrations using AWS Lambda.
 * Implement solutions utilizing DynamoDB, S3, Kinesis, CloudWatch, IAM, Contact Lens, and Connect Wisdom.
 * Develop Infrastructure as Code (IaC) using Terraform and/or CloudFormation.
 * Ensure AWS tagging governance and cloud compliance standards.
 * Monitor and optimize AWS usage through Reserved Instances and Savings Plans.
 * Collaborate with business stakeholders to improve customer experience and operational efficiency.
 * Support migration and modernization initiatives from legacy contact center platforms.


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