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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 support Technician- Healthcare IT - **Company:** CHASING CONNECTIONS LLC - **Location:** Richmond, KY, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Health Informatics, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), File System Permissions, Issue Tracking Systems, Virtual Private Networks (VPN), Server Virtualization, Microsoft SharePoint, Office365, Electronic Medical Records, Microsoft Onedrive, Information Technology, Firewall Services Module, Cisco - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=334433eaa7b8053e ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * High School Diploma or GED required * 2-3 years of experience in a helpdesk or advanced technical role required * Prior MSP experience required * CompTIA A+, Network+, Security+, Cisco, or Microsoft certifications preferred * Healthcare IT experience preferred (EMR systems, HIPAA compliance) * ConnectWise experience a plus Core Values They Hire For * Collaborate - Team-first mindset; no ego * Own - Take extreme ownership; go above and beyond * Dedicated - Reliable, accountable, and consistent * Empathize - Genuinely care for clients, partners, and colleagues ## Description Join our dynamic healthcare IT support team as a Level 2 Support Technician, where your technical expertise will directly impact the efficiency and security of healthcare technology systems. In this role, you will provide advanced support for a wide range of IT infrastructure components, troubleshoot complex software and hardware issues, and ensure seamless operation of critical healthcare applications. Your proactive approach and problem-solving skills will help maintain high standards of service delivery, enabling healthcare providers to deliver exceptional patient care. This is an exciting opportunity for motivated IT professionals eager to make a meaningful difference in the healthcare industry through innovative technology solutions., As a Level 2 Support Technician, you'll be on the front lines of delivering exceptional IT support to healthcare clients. You'll field tickets and calls, troubleshoot a wide range of issues, mentor teammates, and help shape the future of healthcare technology., * Resolve client issues through support tickets in accordance with SLA requirements * Collaborate with clients, Service Delivery Managers, and Team Leads to ensure exceptional service * Handle issues ranging from basic to complex as requested by end users * Document detailed notes, track time accurately, and maintain technical documentation * Manage email tickets and escalate to Escalation Engineers when needed, with thorough notes and recommendations * Mentor teammates and train users on supported software and hardware * Identify and communicate potential major incidents to the Team Lead * Troubleshoot and create workarounds when standard procedures don't apply * Assist with software installations and vendor management for client support * Maintain timely case follow-up and keep clients informed * Collaborate on client projects with the fCIO and POD teammates Technical Requirements * Desktop Support: Workstation hardware, software (Windows/Mac OS), and mobile devices * O365 Administration & Troubleshooting: SharePoint, OneDrive, and collaboration tools * Support Ticket Management: ConnectWise experience preferred; handling requests via calls, chat, and email * Network & Connectivity: Basic troubleshooting for DNS, DHCP, VPN, and firewall configurations * Windows & Virtual Server Support: File permissions, Active Directory administration, and more * EMR/EHR Vendor Coordination: Liaison support for critical healthcare applications * End-User Training & Mentorship: Promote best practices and build tech confidence among users * Executive Support: Professional, responsive support for senior leadership ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)