> Markdown version of [/jobs/ext/4610474-microsoft-dynamics-365-crm-consultant-uk-based-fully-remote-outside-ir35](https://www.wearedevelopers.com/jobs/ext/4610474-microsoft-dynamics-365-crm-consultant-uk-based-fully-remote-outside-ir35). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Microsoft Dynamics 365 CRM Consultant - UK Based Fully Remote - Outside IR35

- **Company:** Skillsbay Limited
- **Location:** UK (Remote available)
- **Contract:** Temporary contract
- **Skills:** Application Services, JIRA, Microsoft Azure, System Configuration, Customer Data Management, Microsoft Dynamics CRM, Microsoft Dynamics, Regression Testing, Azure Active Directory, Systems Integration, Enterprise Software Applications, Microsoft Power Automate, Informatica Cloud, Enterprise Integration, Data Management, Powerapps, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-BE316FFEE58FB466E4/

## About the Role

The successful candidate will have strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE), supporting business users, troubleshooting functional issues and ensuring the CRM platform meets operational requirements.

This is a hands-on, support-focused role requiring someone who can quickly understand an existing CRM environment, work closely with business stakeholders and deliver effective solutions with minimal supervision., * Proven experience supporting and configuring an existing Dynamics 365 CRM environment.

 * Good understanding of Dynamics 365 Sales, Customer Service or other relevant CRM modules.
 * Experience configuring forms, views, dashboards, business rules, workflows and security roles.
 * Strong understanding of Microsoft Dataverse and CRM data structures.
 * Experience troubleshooting functional issues and supporting end users.
 * Ability to gather business requirements and translate them into functional configurations.
 * Experience with UAT, functional testing and issue resolution.
 * Strong stakeholder management, communication and problem-solving skills.
 * Ability to work independently and deliver within a fast-paced support environment.

Desirable Skills

 * Experience with Microsoft Power Platform, including Power Automate and Power Apps.
 * Understanding of Dynamics 365 CRM integrations with third-party applications.
 * Exposure to SnapLogic or other enterprise integration platforms.
 * Experience with Microsoft Azure and Microsoft Entra ID.
 * Familiarity with ITIL processes and service management tools such as ServiceNow or Jira.
 * Microsoft Dynamics 365 or Power Platform certifications.

## Description

* Provide day-to-day functional support for Microsoft Dynamics 365 CRM/Customer Engagement.
 * Investigate and resolve functional issues, system errors and user-reported incidents.
 * Configure and maintain existing CRM functionality, including forms, views, dashboards, business rules and workflows.
 * Work closely with business users to understand issues, gather requirements and recommend practical solutions.
 * Support CRM processes, data quality, data management and reporting requirements.
 * Troubleshoot issues involving CRM records, security roles, permissions and business processes.
 * Support existing integrations between Dynamics 365 CRM and other enterprise applications, working alongside technical integration teams.
 * Assist with user acceptance testing (UAT), regression testing and validation of fixes.
 * Identify opportunities to improve existing CRM functionality and user experience.
 * Maintain functional documentation, configuration records and user guidance.
 * Liaise with technical developers, application support teams and business stakeholders to resolve complex issues., * Strong hands-on experience as a Microsoft Dynamics 365 CRM/CE Consultant.