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# Product Support Engineer

- **Company:** Hays plc
- **Location:** Omagh, United Kingdom
- **Experience:** Experienced
- **Salary:** £35,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** 3d Models, Creo
- **Published:** November 7, 2026
- **Apply:** https://www.hays.co.uk/job-detail/product-support-engineer--omagh_4843458

## About the Role

* Approximately 3+ years' post-graduate engineering experience
 * A degree in Mechanical Engineering or a related engineering discipline
 * Previous experience within crushing, screening, materials handling, washing plant or similar heavy machinery
 * Strong mechanical design and problem-solving skills
 * Experience investigating product or field failures
 * An understanding of fabrication and manufacturing processes
 * Experience working with engineering drawings and 3D CAD
 * CREO experience would be a distinct advantage
 * The ability to work cross-functionally with production, purchasing and aftermarket teams

## Description

Hays Engineering is recruiting for a Product Support & Development Engineer to join a leading heavy engineering manufacturer based in the Omagh area.

The role would particularly suit an experienced Design, R&D or Product Engineer who enjoys solving real-world engineering problems and wants to combine product development with hands-on technical support and continuous improvement.

Your new role

As Product Support & Development Engineer, you will take responsibility for supporting existing product ranges while identifying opportunities to improve reliability, safety, performance, cost and manufacturability.

Rather than focusing solely on new designs, you'll get involved with machinery already operating in the field, investigating issues and turning feedback into practical engineering improvements.

Your key responsibilities will include:

 * Supporting existing crusher, screener and conveyor product ranges
 * Investigating field issues, product failures and technical reports
 * Developing engineering solutions to improve product reliability and performance
 * Delivering design improvement and cost-reduction projects
 * Managing Engineering Change Notices (ECNs)
 * Producing and updating models, drawings and engineering documentation
 * Working closely with Manufacturing, Purchasing and Aftermarket teams
 * Improving product safety and design for manufacture
 * Providing technical support for customer and dealer queries
 * Supporting ongoing product development and engineering improvement projects

What you'll need to succeed

Ideally, you'll have:

 * Approximately 3+ years' post-graduate engineering experience
 * A degree in Mechanical Engineering or a related engineering discipline
 * Previous experience within crushing, screening, materials handling, washing plant or similar heavy machinery
 * Strong mechanical design and problem-solving skills
 * Experience investigating product or field failures
 * An understanding of fabrication and manufacturing processes
 * Experience working with engineering drawings and 3D CAD
 * CREO experience would be a distinct advantage
 * The ability to work cross-functionally with production, purchasing and aftermarket teams

What you'll get in return

 * £35,000 - £45,000 salary
 * Annual bonus of up to 8%
 * Hybrid working up to 2 days per week following onboarding
 * Healthcare cash plan including dependent cover
 * 32 days' holiday
 * Option to purchase an additional 5 days' leave through salary sacrifice
 * 5% enhanced pension contribution
 * Health & Wellbeing Programme with onsite counsellor support
 * Free onsite parking
 * Early finish every Friday at 1:30pm
 * Option of a later 8:00am start

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4843458 - Michael