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# Support Manager

- **Company:** Northern Care Alliance Nhs Foundation Trust
- **Location:** Bury, UK
- **Salary:** £32,073.0 - £39,043.0
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, PRINCE2
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5956689026

## About the Role

* Degree level or equivalent experience

Desirable

 * Business administration qualification, eg, NVQ 3, or equivalent experience
 * Knowledge of PRINCE principles.

Knowledge, Skills & Experience Essential

 * Substantial experience of working within an NHS trust provider.
 * Experience of managing data and identifying access and performance issues
 * Good interpersonal and people skills
 * Ability to engage effectively in dialogue withindividuals at all levels
 * Good presentation skills
 * Ability to empower, coach and support staff
 * Ability to lead and work as a team member with professional and managerial colleagues
 * Evidence of good influencing and negotiating skills.
 * Ability to deduce key points from large/complex volumes of numerical and other data
 * Detailed knowledge and experience of activity management (including RTT & waiting lists)
 * Good analytical skills and ability to consider the wider picture including future scenario planning
 * Passion for continuous quality improvement
 * Ability to present relevant information in a concise format.
 * IT skills use desktop computer and confident with excel

Desirable

 * Experience of working in operational management in the public sector
 * Understanding of the NHS, its infrastructure and partner healthcare organisations.

Disclosure and Barring Service Check

## Description

An opportunity has arisen to support the day to day operational service requirements across Bury children's community services and assist the Operations Lead Manager in ensuring the Clinical Service Unit meets its key performance indicators in relation to access standards, activity and line management of administrative staff where indicated.
Main duties of the job

 * Support the Operations Lead Manager in the day-to-day running of the services, including the management of waiting lists and clinic capacity.
 * Ensuring medical staff adhere to Attendance and Special Leave Policy, monitoring sickness & absence of staff and supporting the Clinical Lead in conducting return to work conversations in line with Trust Policy and all other HR policies
 * Assist the Operational Lead Manager with the management of access and performance.
 * To support the tracking of patients and escalation of patient treatment in relation to delays in waiting times.
 * Toworkwithteams to support planning and manage access and performance.
 * Assist in the investigation of patient complaints/incidents/PALS.
 * Carry out any other tasks as required, commensurate with the grade of the post