> Markdown version of [/jobs/ext/4610600-desktop-support](https://www.wearedevelopers.com/jobs/ext/4610600-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support

- **Company:** Amazon.com, Inc
- **Location:** Camberley, United Kingdom
- **Experience:** Experienced
- **Salary:** £28,742
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Issue Tracking Systems, Network Administration, Sharepoint Document Library, Software Licensing, Peripherals
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5956245142

## About the Role

Minimum of an HND in computing or relevant discipline.

Minimum of 2 years relevant work experience.

Hands on experience of Microsoft Windows environment.

Working knowledge of Microsoft Office suites or equivalent applications.

Working knowledge of computer hardware and peripherals.

A proven track record of translating complex technical issues into clear, user-friendly solutions for non-technical customers.

Attributes That Set You Apart:

Good written and verbal communication at all levels.

Good attention to detail with excellent accuracy.

Good level of numeracy.

Ability to work on own initiative.

Creative thinker, able to identify root causes of problems & look for solutions.

Strong organisations skills.

Ability to work under pressure.

Ability to work to and meet deadlines.

Tenacity, solve that problem.

Strong prioritisation skills.

A desire to provide excellent customer service., Our selection process will assess your technical capability, analytical thinking, communication skills and cultural fit.

## Description

As a Desktop Support team member within our busy and friendly IT Team, you will be supporting a broad range of technologies across the business, to receive, report and resolve incidents. You will be one of the main contacts for the IT department and as such will need excellent customer facing skills.

This role breaks the traditional model of desktop support tiered escalation and whenever possible you will own all aspects of any incident from creation to resolution.

Key Responsibilities:

Key responsibilities for this role include:

Desktop Support: Use of ticketing system to facilitate Desktop Support. Use of document library to manage Work Instructions.

Telephony: Purchase, configure, install, and support mobiles devices and internal phone system. Liaise with the telephony suppliers.

Client Hardware and Software: Purchase, install, configure, and support any client hardware and software. Standardise and maintain operating Instructions.

Network Administration: Set up new users and hardware onto the network. Set up and install printers.

Desktop Software Licensing and Asset management: Maintain Asset register of all IT equipment. Maintain register of all software licensing.

Key Software Support: Have a basic understanding and support of all key business software packages.

IT Team development: Provide training to team on business-critical job specific functions. Proactively contribute towards improving the IT team to better support Amazon Filters Ltd. Provide support and training to users of telephony, photocopiers, hardware, and software.

Completion of mandatory training courses.

Adherence and compliance to ISO standards.

Adherence to health and safety requirements.

Other ad hoc duties as required.