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# Product Support Specialist

- **Company:** EDF Energy
- **Location:** London, UK
- **Salary:** £35,713
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Software as a Service, Pattern Recognition
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5956089536

## About the Role

We're looking for a Product Support Specialist who enjoys investigating problems, identifying patterns and improving how services are delivered. You'll bring a mix of relevant experience, skills and knowledge, including:

 * Strong analytical and problem-solving skills, including the ability to identify trends, recurring issues and root causes
 * Knowledge of process management, process analysis or continuous improvement approaches
 * Experience working within a regulated or complex environment such as energy, utilities, nuclear, financial services or healthcare
 * The confidence to work with internal stakeholders, suppliers and support teams to drive issues through to resolution
 * A proactive approach to questioning existing processes and identifying opportunities to improve user experience, service quality and operational performance
 * Understanding of compliance requirements and the importance of structured governance and controls
 * The ability to work effectively within changing priorities and agile environments
 * Experience supporting, administering or working closely with enterprise learning platforms, digital products or SaaS applications is desirable but not essential.

## Description

* Managing and prioritising incidents, requests and service issues across a critical enterprise platform
 * Investigating problems and identifying root causes of recurring issues
 * Analysing trends and support data to uncover improvement opportunities
 * Working with suppliers and technology partners to resolve issues effectively
 * Challenging existing processes and identifying ways to improve service delivery
 * Supporting automation and process improvement initiatives
 * Collaborating with stakeholders across the business to understand user needs
 * Driving accountability and transparency with third-party providers
 * Contributing to product and service improvement activities
 * Supporting governance, compliance and operational processes