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# Network Service Technician

- **Company:** Thames Water Utilities Limited
- **Location:** Dartford, United Kingdom
- **Salary:** £28,970
- **Contract:** Permanent contract
- **Skills:** Network Service, Network Support
- **Published:** November 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3058276185-2

## About the Role

* Have an excellent customer service experience.
 * Have a can-do and positive attitude.
 * Be self-motivated.
 * Be confident in completing tasks to the best of your ability.
 * Work independently.
 * Have excellent time management.
 * Have a solution-focused attitude.
 * Full UK driving licence and is happy to drive between jobs.
 * Our customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential.

Additional skills and experiences would be great to have/bring:

 * Having basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential, as full training is provided.

## Description

Join Thames Water as a Network Service Technician, where you'll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance.

You'll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

What you'll be doing as a Network Service Technician:

 * Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
 * Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
 * You will also help control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
 * Looking after valve operations and water sampling, valve checks, and planning.
 * Work well within a team covering core and standby hours through all hours of the day. (on standby rota)
 * You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills.