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# Lead Software Engineer (ServiceNow)

- **Company:** DWP Digital
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £75,026 - £92,522
- **Contract:** Permanent contract
- **Skills:** ServiceNow Security Operations, Artificial Intelligence, Configuration Management Databases, Cyber Security, Information Technology Operations, Software Systems, Systems Integration, ServiceNow HR Service Delivery, Curam Social Program Management, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/lead-software-engineer-servicenow/55321126

## About the Role

Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations.
Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design, automation and AI-driven operations.
Significant experience implementing and optimising ServiceNow Security Operations and/or IT Operations Management capabilities within complex enterprise environments.
Strong leadership and influencing skills, with the ability to lead investigations into complex business and technical challenges, analyse conflicting information and drive evidence-based recommendations for improvement.
Proven track record of designing, implementing, administering and supporting security products and services across cloud and on-premise environments, ensuring compliance with security standards and architectural principles.
Ability to provide technical leadership, mentor engineers and champion engineering best practice, driving continuous improvement and high-quality service delivery at scale.
You and your role
As a Lead Software Engineer, you'll be a recognised technical expert and trusted leader, shaping how we design, build and support high-quality software solutions.
You'll set engineering standards, drive best practice across teams, and champion quality, consistency and continuous improvement. By promoting collaboration, knowledge sharing and the reuse of proven solutions, you'll help teams solve complex challenges and deliver scalable, maintainable services that meet user needs.
As part of the leadership team, you'll influence engineering strategy, guide teams through change, and build capability across the wider engineering community. You'll balance competing priorities, make informed decisions in complex environments, and remove barriers to delivery.
While you'll remain hands-on when needed, your primary focus will be leading, mentoring and empowering multiple engineering teams, creating an environment where engineers can thrive, innovate and deliver outstanding digital services at scale.