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# Product Designer, UX & Customer Journey

- **Company:** Valis
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Salary:** £55,773
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Applications, Github, Interaction Design, Mobile Application Software, TypeScript, ReactJS, Claude Code, Agentic-AI, Figma, Claude
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5956022625

## About the Role

Must have

 * 7+ years in product design, including 3+ years owning the experience of a B2B SaaS product end to end, not a single feature inside a large team.
 * A portfolio that shows complex products made simple: data-heavy tools, admin and permission flows, desktop and mobile apps.
 * Strong in both UX and UI: research, journey mapping, information architecture, and high-quality visual and interaction design.
 * You have built a design system from scratch and got engineers to adopt it.
 * You have designed onboarding and in-product communication, and can show the effect in numbers.
 * Hands-on with AI tools in daily work: you prototype with Claude, Claude Code or similar, and write specs an agent can execute. You use them yourself, not only read about them.
 * You shape the product rather than wait for a brief. The product changes daily.
 * Fluent English.

Nice to have

 * Experience designing AI-native products: assistants, agents, chat, generated content.
 * Prototyping in code (React / TypeScript), working in GitHub alongside engineers.
 * Experience with enterprise users: admins, IT, security and access settings.
 * Good working knowledge of RU language

## Description

* Map the journey for each type of user: CEO and founder, client admin, end user, and our own deployment team. Keep it current as the product changes.
 * Sit in on client rollouts and install sessions. Watch real people use the product, and turn what you see into clear, prioritised problems for engineering.
 * Define and track experience metrics with the product and deployment teams: activation, adoption, time to first value.

Product design

 * Design the core surfaces end to end: the desktop app (daily brief, meetings library, calendar, chat), the mobile app and the admin panel.
 * Design the onboarding: first install, connecting data sources, first useful answer.
 * Write specs and prototypes that engineers and AI agents can build from directly. Review what ships, and send it back when the experience is not right.
 * Questions we have heard: "Why can I only hide a task, not close it?", "How do I switch between my personal and company workspace?", "What changed in the app since I last opened it?"

Design system

 * Build the Valis design system from scratch, so engineers and their AI agents produce a consistent interface without a design review on every change.
 * Keep it in the codebase, not only in Figma. The agents need to be able to use it.

Product communication

 * Own how the product talks to users: in-app notifications, release notes, user guides and trainings.
 * Tailor them to the reader: a CEO needs to see which of their problems a release solves, and an employee needs to know what changed in their app.