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# ICT Support Technician

- **Company:** TALENTOMETRY LIMITED
- **Location:** UK
- **Experience:** Experienced
- **Salary:** £25,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Cyber Security, Linux, Disaster Recovery, Virtual Private Networks (VPN), Routing, Virtualization Technology, Firewalls (Computer Science), Information Technology, Process Control Systems, Industrial Software, Network Server
- **Published:** November 7, 2026
- **Apply:** https://www.totaljobs.com/job/it-support/talentometry-limited-job108296046

## About the Role

* At least 3 years of practical experience in an ICT support role.
 * Solid knowledge of Windows and Linux, server and virtualisation environments, and networking (routing, switching, firewalls, VPNs).
 * Strong troubleshooting skills and clear documentation.
 * A proactive, customer-focused approach.
 * A relevant degree, or equivalent qualifications and experience.
 * A full UK driving licence, with willingness to travel to customer sites.
 * Eligibility to work in the UK, and the ability to obtain an Enhanced DBS check.
 * Desirable: a cyber security qualification, experience with compliance frameworks, or a background in engineering.

## Description

Bored of resetting passwords in a ticket queue? This role mixes in-house IT with real infrastructure, cyber security and customer project work, including securing industrial control systems, which most support roles never touch.

Our client is a growing specialist engineering business delivering control and automation systems on major infrastructure. They're expanding their in-house ICT team and want an experienced technician who can hit the ground running.
The role
About 70% of your time goes on supporting and improving the internal IT estate. The other 30% is on IT projects and customer support, designing, installing and commissioning ICT solutions for clients.
What you'll do

 * Provide hands-on first- and second-line support to staff across two sites.
 * Install, configure and maintain hardware, software, servers and virtualised environments, both Windows and Linux.
 * Manage endpoint protection, access permissions, backups and disaster recovery.
 * Run system updates and maintenance, sometimes out of hours.
 * Design, install and commission ICT solutions for customer projects, working with clients and suppliers.
 * Help maintain ISO 27001 and Cyber Essentials Plus, and reduce cyber risk across business and industrial control environments.
 * Produce clear technical documentation, procedures and reports.
 * Mentor apprentices and junior technicians.
 * Join a 24/7 remote call-out rota.