> Markdown version of [/jobs/ext/4612424-technical-lead](https://www.wearedevelopers.com/jobs/ext/4612424-technical-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Lead - **Company:** VERLINGUE - **Location:** Manchester, United Kingdom - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Decision Support Systems, Microsoft Office, Computerised Systems - **Published:** November 7, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3057913749-2 ## About the Role Skills, Knowledge & Attributes - Essential Strong technical understanding of policy wordings and legal frameworks Excellent negotiation and dispute resolution skills Ability to translate claims data into commercial insight and client value Strong stakeholder management and communication capabilities Systems proficiency (Acturis and Microsoft Office) Commercially aware and outcome-focused Credible, confident, and trusted by clients and the market Proactive, resilient, and solutions-oriented Collaborative leader with a passion for developing others Aligned to Verlingue's culture and values ## Description The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims., Technical Claims Leadership Lead handling of high-value, complex claims, providing technical direction and oversight Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes Establish and implement claims strategies, including litigation management where required Act as escalation point for technically challenging or contentious claims Client Advisory & Relationship Management Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance Attend client sites and critical incidents, supporting from day one of a claim event Support client presentations, renewals, and tenders through demonstrating claims value Negotiation & Market Engagement Lead complex negotiations with insurers, loss adjusters, and legal representatives Proactively drive early coverage agreement and efficient settlement strategies Leverage market relationships to improve outcomes on difficult or sensitive claims Challenge insurer and supplier performance where required Claims Performance & Insight Analyse claims data to identify trends, risks, and improvement opportunities Provide meaningful, insight-led MI to clients and internal stakeholders Contribute to development of claims propositions and service enhancements Support embedding of data-driven decision making within the Claims team Leadership, Coaching & Capability Development Act as a mentor and technical coach to colleagues across the Claims function Raise overall team capability through knowledge sharing and case reviews Contribute to technical frameworks, standards, and best practices Support succession planning and talent development within the team Operational Excellence & Governance Ensure claims are managed in line with agreed service standards, SLAs, and KPIs Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles Ensure accurate and timely use of systems (including Acturis) and data recording Maintain strong control of costs, leakage, and supplier performance Collaboration & Business Contribution Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions Contribute to business strategy, client retention initiatives, and growth opportunities Represent Claims in internal committees, projects, and strategic initiatives