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# IS/IT Support Analyst

- **Company:** SMT GB
- **Location:** Duxford, UK
- **Salary:** £29,543.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Dynamics AX, Backup Devices, Business Software, Business Systems, Disaster Recovery, Information Technology Operations, Microsoft Office, Windows Servers, Network Architecture, Microsoft SharePoint, SQL Databases, Wireless Networks, Data Logging, Information Technology, Network Server, User Administration
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5956697352

## About the Role

You'll be a technically capable IT professional who enjoys troubleshooting issues, supporting users and working across a broad range of technologies. You'll be comfortable managing multiple priorities while maintaining a positive, customer-focused approach.

We're particularly interested in candidates who have:

 * Experience supporting Microsoft Windows operating systems and Microsoft Office applications
 * Knowledge of Active Directory administration
 * Experience working within Windows Server environments
 * Understanding of LAN, WAN and wireless networking principles
 * Excellent problem-solving and analytical skills
 * Strong communication skills with the ability to support users at all levels
 * A full UK driving licence

It would be advantageous if you also have experience with:

 * Microsoft Dynamics AX
 * SharePoint administration and support
 * SQL databases
 * MCSE, MCP or equivalent Microsoft certifications
 * Telephony or PBX systems

## Description

We're looking for an IS / IT Support Analyst to join our IT team and provide hands-on support across our network of sites, systems and users. This is a varied role that combines day-to-day technical support with involvement in infrastructure, networks, servers and business systems, offering an excellent opportunity for someone who enjoys solving problems and making a real difference to the people they support.

Based at our Duxford office, this is a fully site-based role and requires regular on-site attendance.

About the Role

Working closely with the IS / IT Operations Manager, you'll help ensure our IT environment operates efficiently, securely and reliably. You'll be a key point of contact for users across the business, providing technical support while contributing to the ongoing development and maintenance of our IT infrastructure.

Your responsibilities will include:

 * Providing first and second-line support for desktop, laptop and business applications
 * Logging, managing and resolving helpdesk tickets, escalating where required
 * Supporting Active Directory administration and user account management
 * Assisting with the management and maintenance of Windows Server environments
 * Supporting LAN, WAN and network infrastructure across SMT GB locations
 * Managing hardware deployment, troubleshooting and equipment support
 * Supporting server backup solutions and disaster recovery processes
 * Working with internal stakeholders and external suppliers to resolve issues
 * Assisting with infrastructure, security and technology improvement projects
 * Maintaining accurate system and procedural documentation