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# Application Support Engineering Associate

- **Company:** The Depository Trust & Clearing Corporation
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, CA Workload Automation Ae, Microsoft Azure, Business Software, Computer Programming, Disaster Recovery, IBM WebSphere MQ, Python (Programming Language), Enterprise Messaging Systems, OpenShift, Oracle (Applications), Runbook, Software Deployment, SQL Databases, Datadog, Scripting, Grafana, Kubernetes, Apache Kafka, Splunk, Docker
- **Published:** November 7, 2026
- **Apply:** https://ebxr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/215093

## About the Role

* Bachelor's degree preferred or equivalent practical experience.
 * 4+ years of experience in Application Support, Production Support, Software Support, or related technical roles.

Talents Needed For Success:

 * Experience supporting business-critical applications in complex production environments.
 * Experience supporting Java/J2EE applications.
 * Strong Oracle and SQL troubleshooting skills.
 * Experience with Linux/Unix environments.
 * Scripting or programming experience using Python or similar languages.
 * Experience with monitoring and scheduling tools such as Splunk,Grafana, Datadog, and AutoSys.
 * Hands-on experience with IBM MQ, Kafka, or messaging technologies.
 * Experience working with Azure and or AWS cloud platforms.
 * Understanding of ITIL processes including Incident,Change & Problem
 * Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.

## Description

As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications. You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency.

This role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.

Your Primary Responsibilities:

 * Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
 * Monitor application health and respond to alerts using enterprise monitoring and observability tools.
 * Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
 * Collaborate with development and infrastructure teams to investigate and resolve technical problems.
 * Maintain and update support documentation, knowledge articles, and operational runbooks.
 * Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
 * Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
 * Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
 * Support audit requests and operational compliance activities as required.
 * Partner with development teams to enhance application reliability, supportability, and operational performance.
 * Align risk and control responsibilities with day-to-day operational activities.
 * Drive continuous improvement initiatives using SRE and operational best practices