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# Service Cloud Voice Developer

- **Company:** Supermums
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Automation of Tests, Salesforce.Com, Selenium, Systems Integration, Apigee, Salesforce Vlocity, Mulesoft
- **Published:** November 7, 2026
- **Apply:** https://supermums.org/recruitment/apply-for-roles/?job_id=SMC-1409&vacancy_ref=a0ARz00000EcrzJMAR&job_title=Service-Cloud-Voice-Developer

## About the Role

* UK residency and current Security Clearance
 * 3+ years' experience with Salesforce Service Cloud and Service Cloud Voice
 * Day-to-day development and configuration experience in Salesforce Industries Cloud, including Data Mappers (formerly DataRaptors), Omni Processes (formerly Integration Procedures) and OmniScripts
 * Apex skills, including triggers, batch and web services
 * Experience with JavaScript, Lightning components and Lightning Web Components
 * A basic understanding of the Apex sharing and security model
 * Able to understand large, complex systems, and to review and take over existing implementations for in-life enhancements
 * Strong analysis and problem-solving skills
 * Able to prioritise tasks and work to deadlines
 * Strong communication, time-management and multi-tasking skills
 * Happy working in a small Agile team, supporting others and changing roles as needed

Nice to Have

 * Salesforce Industry development experience
 * Integration experience with MuleSoft, Apigee or Connected Apps
 * Automated testing experience, for example with Provar or Selenium
 * Certifications: Salesforce Certified Platform Administrator, Platform Developer, Platform App Builder, OmniStudio Developer, and Salesforce Accredited Professional: Public Sector Solutions

## Description

* Develop and deploy on Salesforce Industry Cloud using Public Sector Solutions
 * Implement Public Sector Solutions features including OmniScript, FlexCards, Action Plans and Document Generation
 * Build Salesforce Flows to a high standard, including screen flows, triggered flows and API flows
 * Build custom Apex classes and Lightning Web Components where needed
 * Build, test and document the structural elements of the solution
 * Follow the agreed quality plan, promote it, and make sure others follow it too
 * Use productivity tools to get the best performance and benefits from the solution
 * Share and apply the functional, technical and methodology knowledge you gain on this and other projects
 * Keep the solution in line with market trends and best practice, and make sure it lasts over time
 * Help deliver balanced solutions that weigh demand against viability
 * Solve complex problems in your area of expertise
 * Act as the expert point of contact for the client's matching teams
 * Set work standards and methods suited to the solution
 * Use Git version control in the CI/CD deployment pipeline
 * Use Jira and Confluence, or similar tools, for workflow and online documentation