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# IT Field Engineer

- **Company:** Emeria
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Computer Networks, System Configuration, Windows PowerShell, Scripting, Microsoft InTune, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=64571b407ad8d69c

## About the Role

* Strong communication and customer service skills, capable of engaging with individuals at all levels to ensure customer satisfaction is consistently achieved and maintained.
 * Self-motivated with the ability to prioritise tasks independently.
 * An analytical thinker who troubleshoots and solves technical issues efficiently and effectively.
 * A minimum of two years' experience working in an IT Support role.
 * Good understanding of networking concepts, protocols and troubleshooting techniques.
 * A team player, someone who can actively participate and contribute across multiple IT teams., * A relevant qualification to the role, such as an Apprenticeship or a bachelor's degree in computing.
 * ITIL v4 Foundation Certificate
 * Networking certifications such as CompTIA N+, CCENT, and CCNA are beneficial, or there is a willingness to obtain these qualifications.
 * Familiarity with scripting languages, such as PowerShell, to automate desktop management tasks is advantageous.
 * Someone located a short distance from our offices and branches in central London.

## Description

The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation. This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users. You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.

What You'll Do:

Your role will involve diagnosing and resolving 1st and 2nd line technical issues such as desktop-related issues, deploying hardware, troubleshooting networks and ensuring seamless onsite coverage across the different locations.

 * Provide 1st and 2nd line IT support remotely (travelling to our different offices/sites) and onsite.
 * Collaborate with the wider IT team to resolve cross-functional technical issues and participate in improvement projects.
 * Create and update technical documentation, including knowledge base articles, standard operating procedures and user guides for knowledge sharing across the teams.
 * Asset management including building, configuring, managing and maintaining laptops, mobiles and other IT hardware through Microsoft Intune and other applications.
 * Work in line with business processes and workflows such as incident, service request, problem and change management.
 * Manage user accounts in standard applications such as Microsoft 365, Active Directory, Azure and bespoke business applications.
 * Complete training and contribute to continuous improvement efforts, both personal and professional.