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# IT Support Engineer

- **Company:** Rejuvenate IT
- **Location:** Bournemouth, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, TCP/IP, Windows Desktop, Wi-Fi Technology, Scripting, Connectivity Problems, Office365, Laptops, User Administration, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955669977

## About the Role

* At least 3 years of hands-on IT support experience (first-line, second-line, or similar); 3 years of IT support experience is required.
 * Confident troubleshooting Windows, macOS, and Microsoft Office Suite.
 * Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
 * Able to resolve desktop, laptop, printer, and mobile device issues.
 * Active Directory and user management experience is highly desirable.
 * Excellent communication skills with end-users and technical colleagues.
 * Able to work independently, multitask, and stay composed in a busy setting.
 * Microsoft 365 Fundamentals certification, or willingness to train for it and other certifications; we provide support for training.
 * Bournemouth BH7 6SH: able to commute reliably or plan to relocate before starting work (required).
 * Bonus: experience documenting fixes or building knowledge bases; exposure to O365 or Azure; scripting, automation, or home-lab experience; and a record of positive user support.

## Description

* Provide technical support to end-users remotely, in person, or on the fly.
 * Troubleshoot and resolve desktop, laptop, printer, and network connectivity issues, including hardware, software, and connectivity problems.
 * Escalate complex issues to our senior engineers or vendors when appropriate.
 * Install, configure, and upgrade client software and operating systems.
 * Set up and deploy desktops, laptops, and other technology equipment.
 * Manage user accounts and backups, and help keep systems secure and updated.
 * Maintain detailed documentation and share knowledge.
 * Identify recurring issues, look for patterns, and suggest improvements.
 * Help shape and refine IT policies with our wider team.

Technologies:

 * Active Directory
 * Azure
 * Hardware
 * Support
 * macOS
 * Microsoft 365
 * Mobile
 * Network
 * TCP/IP
 * VPN
 * Windows
 * Office 365
 * Cloud