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# Software Support Administrator

- **Company:** The Play Inspection Company
- **Location:** Holton Heath, UK
- **Salary:** £26,000 - £28,500
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Word, Microsoft Excel, Computing Platforms, Software Bug Management, Microsoft Outlook, Software Documentation, Issue Tracking Systems, Mobile Application Software, Microsoft Office, Microsoft PowerPoint, Video Editing, Web Platforms
- **Published:** November 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955669995

## About the Role

* Excellent IT skills and confidence learning new software and systems.
 * Strong problem-solving skills and a logical, methodical approach.
 * Excellent written and verbal communication skills.
 * A friendly, professional and patient approach to customer service.
 * Excellent organisational skills and the ability to prioritise competing tasks.
 * Strong attention to detail and accuracy when recording information.
 * Confidence using Microsoft Office applications, particularly Outlook, Excel, Word and PowerPoint.
 * Ability to work independently, use initiative and work effectively as part of a team.
 * Willingness to learn new skills and adapt to changing priorities.
 * Full UK driving licence and access to your own transport to commute to our office in Holton Heath, Poole.
 * Previous experience in software support, technical customer service, administration or software testing is desirable but not essential.
 * Experience using helpdesk or support ticketing systems is desirable but not essential.
 * Familiarity with mobile applications and Android devices is desirable but not essential.
 * Experience testing software or documenting technical issues is desirable but not essential.
 * Experience creating presentations, user guides or training materials is desirable but not essential.
 * Familiarity with basic video editing or screen recording software is desirable but not essential.
 * Confidence communicating or presenting information to individuals or groups is desirable but not essential.

## Description

* Act as a first point of contact for software support enquiries via telephone and email.
 * Investigate and troubleshoot issues with our mobile inspection app and online software platforms.
 * Guide customers through software functionality and help resolve user-related issues.
 * Log, manage and monitor support tickets, maintain accurate records and follow up on outstanding issues.
 * Keep customers informed of progress and ensure enquiries are handled professionally and efficiently.
 * Escalate complex technical problems to our Software Manager or external development team when required.
 * Assist with setting up new customers and provide ongoing software support.
 * Regularly test our bespoke mobile app and online platforms to identify bugs, errors and usability issues.
 * Test new features, software updates and bug fixes before release to customers.
 * Investigate reported issues, attempt to reproduce problems and document findings clearly.
 * Provide developers with accurate information, screenshots and steps to reproduce identified bugs.
 * Retest resolved issues to confirm fixes have been implemented successfully.
 * Help identify opportunities to improve the usability and reliability of our systems.
 * Maintain accurate customer records, software documentation and internal administrative systems.
 * Assist with creating and updating training presentations, user guides, instructional videos and other supporting materials.
 * Help coordinate software training sessions and customer onboarding.
 * Support our Software Manager with administrative tasks, tracking ongoing issues and coordinating communications.
 * Liaise with other departments to help resolve customer enquiries.
 * Assist with generating and distributing inspection reports where required.
 * Undertake other general administrative duties as needed.
 * Potentially deliver online and face-to-face software training, including occasional travel to customer locations throughout the UK.

Technologies:

 * Android
 * Excel
 * Support
 * Mobile