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# SC Cleared IT Helpdesk Analyst

- **Company:** Morgan Hunt UK Limited
- **Location:** Glasgow, UK
- **Salary:** £65,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Microsoft Office, ServiceNow IT Service Management, Office365, Software Troubleshooting, Peripherals, SC Clearance
- **Published:** November 7, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6aedeee046cca5e1d9e79f56/apply

## About the Role

* Active SC Clearance required and evidence of government engagement within the last 12 months.
 * ITIL Foundation certification or equivalent service management training preferred.
 * CompTIA A+ or equivalent hardware support certification desirable.

Education Requirements:

 * Minimum of A-levels or equivalent vocational qualification. A degree in computing, information systems, or a related discipline is desirable but not essential.

Experience Requirements:

 * Proven experience providing 1st and 2nd line support in a professional or public sector environment.
 * Practical experience with Active Directory user and group management and Exchange services.
 * Hands-on experience with Windows 10 administration and O365 user support.
 * Experience diagnosing and repairing desktop and laptop hardware faults and supporting peripherals.
 * Demonstrable time management and prioritization skills in a busy service desk environment.
 * Experience working with IT ticketing systems and maintaining accurate records.

Candidates must hold active SC clearance and have worked within government in the last 12 months.

## Description

* Deliver 1st and 2nd line IT support to end users via telephone, email, and ticketing system.
 * Diagnose and resolve hardware faults for desktops, laptops, and peripherals, including repairs and replacements where appropriate.
 * Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications.
 * Manage personal ticket queue to SLA, prioritizing incidents and service requests.
 * Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting.
 * Maintain accurate incident records and update relevant knowledge base articles.
 * Escalate complex issues to appropriate technical teams and follow through to resolution.
 * Support endpoint configuration, imaging, and basic asset management tasks.
 * Provide clear, professional user communication and maintain high customer service standards.
 * Participate in rota-based shift coverage within the core working hours and assist with on-call or extended-hours support when required.