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# Desktop Computer Technician

- **Company:** The Judge Group
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $41,600 - $49,920
- **Contract:** Contract
- **Skills:** Microsoft Windows, Bomgar, CompTIA Network+, Desktop Computing, Issue Tracking Systems, Microsoft Office, Windows PowerShell, Software Asset Management, Enterprise Software Applications, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation, Cisco
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/dea763e6-a848-4087-9a18-00d0d5e0e2dc

## About the Role

* Associate's degree in Computer Science, Information Technology, or a related field; equivalent work experience will also be considered.
 * Minimum of 4 years of desktop support, technical support, help desk, or endpoint support experience.
 * Experience supporting Microsoft Windows environments, including Windows 11.
 * Proficiency with Microsoft Office Suite applications.
 * Experience using ticketing and incident management systems.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent verbal, written, and interpersonal communication skills.
 * Demonstrated commitment to customer service and end-user support.

Preferred Qualifications

 * Industry certifications such as:

 * CompTIA A+
 * CompTIA Network+
 * Microsoft Certified Professional (MCP)
 * Cisco CCNA

Experience with:

 * Microsoft AutoPilot
 * Microsoft Intune
 * PowerShell
 * Dell hardware support
 * Bomgar
 * BeyondTrust
 * Patch My PC

Experience with enterprise endpoint management and device provisioning.

Familiarity with hardware and software asset management practices.
What You'll Bring

 * Strong customer-first mindset with a passion for helping users succeed.
 * Ability to quickly learn new technologies and processes.
 * Resourceful troubleshooting skills and attention to detail.
 * Ability to work independently while collaborating effectively within a team environment.
 * Strong organizational and follow-through skills.
 * Ability to prioritize multiple tasks and adapt to changing business needs.
 * Knowledge of support processes, workflows, and service management best practices.

## Description

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, and system-related issues, maintaining endpoint devices, supporting enterprise technologies, and ensuring a high-quality user experience.

The ideal candidate is a proactive problem solver with strong technical troubleshooting skills, experience supporting Windows environments, and a commitment to delivering exceptional customer service. This position requires onsite presence and close collaboration with employees, vendors, and internal technology teams., * Provide day-to-day technical support for internal users, addressing hardware, software, and system-related issues.

 * Diagnose, troubleshoot, and resolve technical problems in a timely and professional manner.
 * Serve as an escalation point for desktop support incidents and service requests.
 * Follow up with users to ensure issues have been fully resolved and customer satisfaction expectations are met.
 * Support endpoint lifecycle management, including device deployment, configuration, maintenance, and replacement.
 * Work with vendors and third-party support providers to troubleshoot and resolve technology issues.
 * Document incidents, resolutions, and support activities within the ticketing system.
 * Manage and maintain hardware and software asset inventories.
 * Assist with operating system deployments, device provisioning, and endpoint management initiatives.
 * Handle confidential and sensitive information with professionalism and discretion.
 * Participate in on-call support rotations and provide support outside of standard business hours when required., * Candidates must be available to work onsite Monday through Friday at designated office locations based on business needs.
 * Participation in an on-call rotation may be required.
 * Work schedules and shifts may vary based on operational requirements.