> Markdown version of [/jobs/ext/4613007-tier-2-it-support-engineer-help-desk-lead](https://www.wearedevelopers.com/jobs/ext/4613007-tier-2-it-support-engineer-help-desk-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 2 IT Support Engineer / Help Desk Lead

- **Company:** MASSIVE IT, LLC
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/bb91c02d-d245-4fe9-a06f-8bf07b74109e/tier-it-support-engineer-help-desk-lead

## About the Role

Full-Time | On-Site Only | Minimum 5 Years of IT Experience, We are looking for an experienced Tier 2 IT Support Engineer / Help Desk Lead who combines strong technical troubleshooting skills with organization, initiative, accountability, and a passion for improving IT service delivery., * Minimum 5 years of professional IT support experience, preferably within an MSP environment.
\n

 * Strong experience troubleshooting Microsoft-based business environments.
\n

 * Hands-on experience with Microsoft 365 administration, Active Directory, networking, and endpoint management.
\n

 * Experience working with PSA/ticketing and remote monitoring tools.
\n

 * Demonstrated ability to troubleshoot and resolve complex technical problems independently.
\n

 * Strong organizational skills and attention to detail.
\n

 * Ability to prioritize competing requests in a fast-paced environment.
\n

 * Excellent written and verbal communication skills.
\n

 * Ability to develop and document technical procedures.
\n

 * Experience mentoring or providing technical guidance to other technicians.
\n